TeamViewer 用户门户 - TeamViewer Support
<main> <article class="userContent"> <h3></h3><h2 data-id="-1">概述</h2><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em><code class="code codeInline" spellcheck="false" tabindex="0">本文适用于持有远程访问计划、入门版、高级版、专业版、 Assist AR 或 远程管理的 TeamViewer客户。</code></em></p></div></div><p>TeamViewer在TeamViewer管理控制台中提供了一个客户门户,以查看和管理您的客户信息,发票和订阅计划。</p><h3 data-id="-2"></h3><h2 data-id="-3">首次访问门户</h2><p>要首次访问客户门户,您需要获得一个<strong>客户门户激活链接</strong>。 根据您当前的许可状态,有两种不同的情况:</p><ol><li>如果您是<strong>新客户</strong>,您将在一封名为“<em>激活您的TeamViewer客户门户</em>”的单独电子邮件中收到激活链接。</li><li>如果您是<strong>现有客户</strong>,则可以<a href="unsafe:/home/leaving?target=https%3A%2F%2Fwww.teamviewer.com%2Fzhcn%2Fsupport%2Fcontact%2F" rel="nofollow noreferrer ugc">联系我们的支持团队</a>,他们可以通过电子邮件将客户门户激活链接发送给主要联系人。 请注意,我们只能将邮件发送到与我们系统中的许可证关联的帐户。</li></ol><h3 data-id="-4"></h3><h2 data-id="-5">访问门户</h2><h3 data-id="teamviewer">通过 TeamViewer主页</h3><p>要通过TeamViewer主页访问TeamViewer客户门户,请按照以下步骤操作:</p><ol><li>前往<a href="https://login.teamviewer.com/LogOn/PopUp/mcp?returnUrl=%2Foauth2%2Fauthorize%2Fmcp%3Fdisplay%3Dpopup%26redirect_uri%3Dhttps%253a%252f%252fservice.teamviewer.com%252fen-de%252fsso%252faccount%252flogin%253fredirect_after%253dhttps%253a%252f%252fservice.teamviewer.com%252fen-de%252fcustomer%252faccount%252flogin%252freferer%252faHR0cHM6Ly9zZXJ2aWNlLnRlYW12aWV3ZXIuY29tL2VuLWRlL2N1c3RvbWVyL2FjY291bnQvbG9nb3V0Lw%25252C%25252C%252f%26language%3Den%26state%3D37cc2c8d94266c1658338c045c01d883%26scope%3D%26response_type%3Dcode%26approval_prompt%3Dauto%26client_id%3D183682-5LqdHvynER0NzakupSwZ" rel="nofollow noreferrer ugc"> service.teamviewer.com</a></li><li>请使用您的TeamViewer帐户信息登录 <strong>TeamViewer客户门户</strong>。</li></ol><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/lithium_attachments/14967i50332FB9A94DA4F4.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/lithium_attachments/14967i50332FB9A94DA4F4.jpg" alt="Capture 1.PNG" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="-6">通过订单确认邮件</h3><p>通过订单确认邮件访问TeamViewer客户门户,请按照以下步骤操作:</p><ol><li>通过TeamViewer网上商店下订单或通过我们的一位销售人员下订单后,打开从TeamViewer会计团队收到的名为激活您的TeamViewer客户门户的电子邮件</li><li>单击能将您定向到客户门户的链接</li><li>请使用<strong>您的TeamViewer帐户信息登录</strong>以访问TeamViewer客户门户。</li></ol><h3 data-id="-7"> </h3><h2 data-id="-8">客户门户中的功能</h2><p>成功登录到 TeamViewer 客户门户后,您可以通过页面左侧的菜单访问门户的不同部分。</p><h3 data-id="-9">导航菜单</h3><p>您可以通过页面左侧的导航菜单访问门户的不同部分:</p><div class="embedExternal embedImage display-medium float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/D4SQDBTZCVBC/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/D4SQDBTZCVBC/image.png" alt="image.png" height="685" width="334" loading="lazy" data-display-size="medium" data-float="none"></img></a> </div> </div> <h3 data-id="-10"></h3><h3 data-id="-11">仪表板</h3><p>该仪表板为您提供了各个TeamViewer计划的概述,并为您提供了直接访问许可证管理员最相关信息的信息。</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/9FH9SODTVHLH/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/9FH9SODTVHLH/image.png" alt="image.png" height="510" width="1855" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <h3 data-id="-12"></h3><h3 data-id="-13">发票</h3><p>您将找到准备好下载的TeamViewer发票和贷方通知单以作记录,以及每个项目的其他有用信息,例如</p><ul><li>发票/收款通知号码</li><li>类型</li><li>创建日期</li><li>帐单地址</li><li>(支付)状态</li><li>(发票)总计</li></ul><p>您也可以直接进行未结发票付款,或者上传付款证明以方便使用。</p><p>如果您的许可证因拖欠付款被设置为无效,那么上传付款证明这种全新的方式可以方便您与我们沟通。</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/L27P6WN1Q4QV/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/L27P6WN1Q4QV/image.png" alt="image.png" height="980" width="1855" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p><strong>💡提示</strong>:如果您在“发票”标签上看到一个红点,则表明您的许可证有未付款项。</p><h3 data-id="-14"></h3><h3 data-id="-15">订阅许可</h3><p>在订阅菜单中,您可以查看和管理TeamViewer订阅许可并快速浏览相关的信息,例如:</p><ul><li>产品</li><li>合约名称</li><li>订阅期类型</li><li>下次续约日期</li><li>结算周期</li><li>订阅状态</li><li>有效</li><li>到期(到期日期)</li></ul><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/TGJQ53PXNS5C/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/TGJQ53PXNS5C/image.png" alt="image.png" height="834" width="1855" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><ul><li>详情<ul><li>许可证类型(远程访问、入门版、高级版、专业版、终端保护、监控与资产管理、备份或Pilot)</li><li>许可证说明</li><li>许可证状态(有效、到期或结束)</li><li>附加产品和附加产品数量</li><li>合约名称</li><li>后续帐单地址</li><li>后续付款方式</li><li>结算周期</li><li>下次续约日期</li><li>订阅状态</li><li>TeamViewer许可证概述</li><li>更新合同信息</li><li>将并发用户添加到许可证</li><li>将移动设备支持添加到许可证</li><li>添加终端</li><li>添加GB</li><li>添加Pilot工作人员</li></ul></li></ul><p><strong>📌注意</strong>:无法通过门户更改公司名称和国家/地区。如果您需要更改公司名称或国家/地区,请与我们的<a href="unsafe:/home/leaving?target=https%3A%2F%2Fwww.teamviewer.com%2Fzhcn%2Fsupport%2F" rel="nofollow noreferrer ugc">支持团队</a>联系。</p><p><strong>📌注意</strong>:,您无法在TeamViewer管理客户门户中取消TeamViewer计划。请通过我们的<a href="unsafe:/home/leaving?target=https%3A%2F%2Fwww.teamviewer.com%2Fzhcn%2Fsupport%2Fcontact%2F" rel="nofollow noreferrer ugc">支持页面提交工单</a>,从而向我们的服务团队发送电子邮件。有关取消的详细信息,请参阅我们的<a href="unsafe:/home/leaving?target=https%3A%2F%2Fwww.teamviewer.com%2Fen%2Feula%2F" rel="nofollow noreferrer ugc">EULA</a>。</p><h3 data-id="-16"></h3><h3 data-id="-17">财务文件</h3><p>在本部分中,您可以找到业务所需的财务文件,例如银行证明或商业登记证明。准备好所有可用的文档,以供您下载。</p><p> </p> </article> </main>