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Dashboard
A dashboard is typically the index page for a website and it is the first thing that a user sees after they sign in. Here, it consists of side panels, a navigation menu, shortcuts to solutions, and tiles displaying ongoing calls and service requests. By clicking on New Workflow, the user can instantly start working on a…
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Dashboard
xAssist enables a remote Frontline Expert to see exactly what the on-site Frontline Worker is seeing. It also allows the expert to provide instant, targeted feedback; and instructions by video, audio, text, markers, and document sharing. xAssist Dashboard shows the current information regarding your calls (ongoing,…
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Task List
xInspect is used for managing and assigning tasks to users and teams. Doing so, the solution allows you to create, delete, or export specific tasks. A task can be understood as a workflow. When assigned to a user, it will appear in the user's personal task list under "My Tasks". If assigned to a team, each team member will…
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Task List
xMake is used for managing and assigning tasks to users and teams. Doing so, the solution allows you to create, delete, or export specific tasks. A task can be understood as a workflow. When assigned to a user, it will appear in the user's personal task list under "My Tasks". If assigned to a team, each team member will…
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Incoming and Outgoing Calls
Accepting or rejecting incoming calls Before you make a call it may be helpful to understand the various user types: Web User: A registered user logged in to FCC via the web browser Guest User: An unregistered user invited through email, SMS message or invite link Device User: A registered user in the call via smart…
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Home Screen
What is Frontline Creator? In Frontline, all tasks are modelled as workflows. Each workflow begins with a pre-defined start step and progresses through subsequent steps that are linked by transitions, leading to an end step. Frontline Creator is the workflow editor to help users easily create and customize these workflows.…
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Starting with Frontline Spatial
Frontline Spatial is a software suite for creating and visualizing 3D and AR workflows. It offers tools that are used in training and upskilling for complex procedures in regard to quality assurance, assembly, and inspection/maintenance. Frontline Spatial has three components that work together to bring 3D/AR content to…
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Introduction
The Administration section grants users the ability to configure and manage different sections of Frontline Command Center. These configurations include the management of users, teams and devices as well as the assignment of roles and permissions. Each section is described in detail on the following pages. Note: The…
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Frontline Workplace App for Smart Glasses
For more information about device-specific key mappings, refer to the Installation Guide and go to Android SmartGlasses > Frontline Workplace. App launch and sign-in Once installed, the Frontline Workplace app can be started via the corresponding icon in the Launcher or, in some cases, via “My Programs” or “Applications”.…
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General
What is a project file (*.v3pproj)? Project files are created in the Frontline Spatial Editor and contain information about the 3D model in use, along with the markers, pins, and content added to it. What is a workflow file (*.v3p)? Workflow files contain the components of a workflow, which are basically a set of pins that…
