General questions
This board is your go-to place in case of any general questions about TeamViewer. Simply ask the community for help!
Discussion List
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Unable to submit a ticketI would like to submit a support ticket but only get routed to the TeamViewer Community. I understa…
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Merged: I keep getting kicked out of my free non-commercial use TeamViewer after less than a minute.This discussion has been merged.
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Merged: Suspected commercial use - how to correct if wrong?This discussion has been merged.
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Merged: Connection blocked after timeout.This discussion has been merged.
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Merged: Why are my sessions terminated after a couple of minutes?This discussion has been merged.
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Merged: Session timed outThis discussion has been merged.
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Merged: Connection IssueThis discussion has been merged.
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Merged: Private Account : ** Removed due to Privacy ** / Teamviewer timeoutThis discussion has been merged.
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Merged: Timed out even after resetThis discussion has been merged.
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PCI compliance questionsI see from your security statement that TeamViewer “assist in PCI compliance requirements”. Accor…
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Merged: Why am I being timed out in 30 seconds?This discussion has been merged.
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Merged: Your TeamViewer session has timed out and will be closed.This discussion has been merged.
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Device Status of client shows false errorsI have one client in my list that shows in its device status that disk space is below 10% and AV is…
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Merged: wrong ID used to reset for non commercial use - after message of suspected commercial useThis discussion has been merged.
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I purchased a license but did not activate it. Can I request for its cancellation?I purchased a license but did not activate it. Can I request for its cancellation?
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no license moves leftPlease reset this, as i am not able to replace device.
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I purchased a license but cannot activate itwho can help me?
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Merged: my personal sessions get logged/timed out after about one minute. Why?This discussion has been merged.
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Screen Rotation Buttons in Windows app no longer functioningHi - I'm using the Windows app to remotely view an iPad (running the QuickSupport app) to help an e…
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Merged: unblocked from using the free versionThis discussion has been merged.
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Android 10 Samsung Tab6, Black screen when trying to remote controlI am trying to remotely control a Samsung Galaxy Tab 6 running Android 10. I have the latest verst…
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Remote audioI thought I should be able to hear the audio coming from the remote computer, if so, please give so…
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Merged: after id and password get message timed outThis discussion has been merged.
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Merged: Connection times out then says blocked for multiple connectionsThis discussion has been merged.
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Merged: Always get a timeoutThis discussion has been merged.
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remote control audio and video from clientHow do you control or turn on your clients audio and video?
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Can I use either the free or paid personal version and multiple usersI would like to use either the free or paid personal version to allow multiple people (one at a ti…
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Merged: Keep getting "this was a free session sponsored by wwww.teamviewer.com"This discussion has been merged.
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Cannot see my remote connected device screenHi I cant see the screen of my device im trying to connect to........ I am using team viewer on my …
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