General questions
This board is your go-to place in case of any general questions about TeamViewer. Simply ask the community for help!
Discussion List
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I want to cancel my purchaseII just purchased a personal use license yesterday, my card got charged, but I received no emails r…
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Can't access computers from outside internal networkMy Windows 10 recently did the latest and greatest upgrade from microsoft. Since the upgrade, I ca…
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No activation email after purchase 7 days ago - support doesn't want to helpHello, I bought two licenses 7 days ago. January 16 TeamViewer had problems with sending any e-mail…
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The license you tried to activate is already activated on another TeamViewer account.Hi Teamviewer, I have tried to contact support via phone a few days but is unable to get through o…
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teamviewer and mobilehello i am using teamviewer so i can work on my phones apps using my monitor screen and keyboard o…
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"Your partner rejected your connection request"I connected successfully to my Samsung Tab, then using the remote control i updated the Team Viewer…
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One user has easy access. I want random password for all others.I have one user that can autoconnect with easy access for remote management. The other users I want…
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keyboard not able to be used on remote computersMy mouse works but I can no longer use my keyboard onn a remote computer
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Install fails using MSI installer with IMPORTREGFILE=1 parameterHi all, I'm trying to deploy the latest version (15.3.2682.0) of TV 15 full client using the MSI …
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No option to save screen resolution permanently for remote sessionI am using TeamViewer Personal edition 15.3.2682 on MacBook Pro. I do not see any option to change …
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Unable to connect to an online and teamviewer running computer.Hello, I have only began using TeamViewer with this last year, and I have found that I've had a p…
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Sound on local computer decreases greatly when connecting to remote computerHi! I'm using TeamViewer 15.3.8497. I've just started using TeamViewer; so, perhaps, there is a set…
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How to disable getting files from others connectionsI would like to disable to get files when somebody connect on my PC
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transaction ledgerwhere do you find the transaction ledger?
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Ctrl key stuck on macOS remote from WindowsIf i ctrl click the safari icon(hold ctrl, then click the icon, then release the ctrl key) in the d…
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Dont know how to activate new licenseHi, I used to have a free license of Teamviewer, but yesterday I bougt a one-user license. I got a…
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Payment Process Crashed and my credit card was charged twice.HI I went throught the process of buying Remote Access licence after supply my credit card details…
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Stucked with Connecting... from Service QueueDears, I have created a Quick Support custom module from the Teamviewer Management Console (Licens…
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No license recievedHello, I purchased a TeamViewer license last Friday and have not recieved a comfirmation email wit…
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TeamViewer on MacOS 10.10.5I'm running Windows 10. I'm supporting a machine running MacOS 10.10.5. * What version of TeamView…
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Can't log in anymoreI've been using TV for years, and just this afternoon I cannot get past the log in screen. It used …
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Purchased teamviewer but still showing free versionWe purchased a license and it is still showing the free version. Please advise.
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Moving free account to new computerMy free account was on my old Windows 7 PC. I upgraded to a new PC for Windows 10 how do I get my…
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How can I cancel my suscriptionGood Morning, I want to make sure that my suscription won't be renewed automatically. How can I d…
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Teamviewer IP rangeDoes Teamviewer publish the IP range for their servers ? I have a firewall limitation that does no…
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Didn't get email after purchase!!I purchased a license yesterday (09/03/20), my card got charged, but I received no emails regarding…
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Teamviewer Authentication Window for password input doesn't show up!Hi everyone. Currently, i cannot connect to my workstation which is located at thousands of kilomet…
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How to draw on the whiteboard with Notebook touch screen?I use Teamviewer version 11. How to draw through on the whiteboard in remote presentation with Note…
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Free teamviewer downloadI had the free teamviewer down loaded but could not find it so I downdoaded it again and it stoped …
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