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Cancel Auto Renewal on subscription

How do you Cancel auto renewal and or cancel a subscription


  • Fiona_G
    Fiona_G Posts: 691 Moderator

    Hi @Riaansch2021,

    Thank you for your post.

    If you wish to terminate your subscription, please submit a ticket at least 28 days prior to the renewal date. For more information, you can read this article:

    Kind regards,

    Chinese Community Moderator
  • you need to submit a support ticket giving 28x days notice.

    I must admit it is the most antiquated way of doing things -its almost like they do that to trap people in for an extended period of time.

    that plus they never tell what the renewal price will be until the actual renewal date is rubbish.

    then they announce a price rise of between x% & y% on an amount you dont know and cannot confirm without actually calling them - absolute rubbish - the renewal process is a joke

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