teamviewer.com link icon
or
Ask The Community

Free license use for church non-profit organization

bondmar30
bondmar30 Posts: 1
edited March 24 in Remote Access License

Hi,

I’ve been using the TeamViewer free version for a long time to connect to my church’s computer and do remote support. All of a sudden today I’m getting a message that I’ve exceeded a limit and disconnects my session. Has something changed where non-profit organization are no longer able to use the free version?

Can someone fix my account so I can use this again?

My ID is **Do Not Post Email Addresses**

Thanks,


Mark Bond

Best Answer

Answers

  • JoshP
    JoshP Posts: 468 Senior Moderator
    Accepted Answer

    Hello @bondmar30

    Thanks for your post.

    Use of TeamViewer in a non-profit organization does require a license; the free version of TeamViewer is made for personal home-to-home use between friends and family.

    More information on TeamViewer and non-profits can be found here:

    You can also request more information on Non-profit use from our licensing teams here:


    Josh P.
    Senior Community Moderator

    Did my response answer your question? Help out others and select it as the Accepted Answer

  • bondmar30
    bondmar30 Posts: 1

    If this is a change in policy then I’m OK with purchasing a license but I’ve been using it to support my church for the last 5 years at least without having to buy a license. It would have been nice to have some notification that I was going to be “shut off” before needing to do something important and not being able to.

  • JoshP
    JoshP Posts: 468 Senior Moderator

    Hello @bondmar30

    Thanks for your post.

    Use of TeamViewer in non-profits has always been considered commercial use; this is not a recent change.

    Josh P.
    Senior Community Moderator

    Did my response answer your question? Help out others and select it as the Accepted Answer

  • bondmar30
    bondmar30 Posts: 1

    Then why was I able to submit a reset request and have my access re-instated previously? You can check my account and see that I’ve been using it for years and had my account re-instated.

  • JoshP
    JoshP Posts: 468 Senior Moderator
    edited March 24

    Hello @bondmar30

    Thanks for your post.

    While you may have had your ID reset back to personal , the use of TeamViewer in your non-profit company is what would re-flag the device again.

    As you can see in this previous response to the same question, use of TeamViewer in a non-profit has always been considered commercial use.

    We apologize for any inconvenience.

    Josh P.
    Senior Community Moderator

    Did my response answer your question? Help out others and select it as the Accepted Answer

Sign In or Register to comment.