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the reset process for free license doesn't upload the signed letter. what can i do?

the reset process for free license doesn't upload the signed letter. what can i do?

Answers

  • To reset my free license which, suddenly now times out after a couple of minutes, I followed the process to reset my license. Steps 1 and 2 completed successfully. I then was instructed to print the pdf file which Team Viewer sent me (step 2), sign it, scan it, and upload it (step 3). Did all that, loaded the pdf but the 'submit' button on the screen is greyed out. No reason given. How do I send the file to Team Viewer?

  • JoshP
    JoshP Posts: 462 Senior Moderator

    Hello @dapitassi1_

    Thanks for your post.

    We are not aware of any issue with the upload submissions; could you please clear cache and cookies and try again?

    Should the issue persist, please let us know the browser used.

    Josh P.
    Senior Community Moderator

    Did my response answer your question? Help out others and select it as the Accepted Answer

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