how can I reset my counter in order to be able to transfert license between computers

timanager

Hi,

looks like I'm not able anymore to proceed with transfering license between computers.

how can I resest this?

right now, it says: impossible to deactivate a device

thanks

JeanK

Hello @timanager,

You need to contact our customer support and ask them to reset your moves to 10.

You can open a ticket by following this procedure:

https://community.teamviewer.com/English/kb/articles/72027-how-to-submit-a-ticket