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Cancel Subscription!

I want to cancel my subscription and have raised a ticket however had no response! Why is it so difficult to cancel my renewal? I even received emails threatening me with debt recovery agents if I didn't pay! What type of a company is this?

Answers

  • JeanK
    JeanK Posts: 4,480 Moderator

    Hello @JamieAxis,

    Please understand that we have a high load of requests at the moment.

    If a ticket has been successfully created (and therefore you received a ticket number), you only need to wait for the reply of our customer support.

    We thank you in advance for your understanding and your patience.

    French Community Moderator
  • Tahas
    Tahas Posts: 1 Newbie
    edited June 16

    Dear Team,

    We would like to cancel the subscription for the license number - [removed per Community Guidelines] as we will not be using the same. We will renew it once we will start using it again.

    Kindly cancel the subscription and let us know about the same.

  • JeanK
    JeanK Posts: 4,480 Moderator

    Hello @Tahas,

    In order to cancel your license, please contact our customer support directly:


    French Community Moderator
  • Taiye
    Taiye Posts: 1 Newbie

    Can I cancel my current subscription and get refund for unused portion?

    Thanks

  • JeanK
    JeanK Posts: 4,480 Moderator
    French Community Moderator
  • apdlfqhso
    apdlfqhso Posts: 1 Newbie

    How do I contact customer support? I cannot find any ways to contact the support except by phone call. It keeps redirecting me to the same pages. I am not sure if they purposely made or designed the support like this but it is a very unpleasant experience.

  • knierimv
    knierimv Posts: 1 Newbie

    I would like to cancel the business subscription as we are closing our business down. I cannot find were to cancel. I cannot find the customer support either.

  • JeanK
    JeanK Posts: 4,480 Moderator
    French Community Moderator
  • Jackiecancelthis
    Jackiecancelthis Posts: 1 Newbie

    I'd like to delete my subscription + account, but whenever I try to create a ticket I get redirected back to the homepage. we pay €330 a year for this and it does not even work! I'd like to speak to a employee of anyone whose responsible of the accounting and or the accounts of customers.. this is really frustrating! why can't I even self delete my subscription.. earning of dead account or people who don't use the software isn't loved anymore in 2021!

  • JeanK
    JeanK Posts: 4,480 Moderator

    Hello @Jackiecancelthis,

    As we currently have an issue with the ticket system, I will create a ticket for you.

    Please answer the e-mail you will receive in order to write and confirm your termination/cancellation request.

    We thank you in advance for your understanding.

    Best,

    Jean

    French Community Moderator
  • Antonio123213131
    Antonio123213131 Posts: 1 Newbie

    Hello Teamviewer - Since your ticket system is suspiciously broken, this is my written notice of renewal cancellation. @JeanK, please create a ticket for me and message me with my support ticket #.

    Its sad that a company with a profile like Teamviewer has devolved into using a subscription scam. It must be hard to go into work everyday.

  • JeanK
    JeanK Posts: 4,480 Moderator

    Hello @Antonio123213131,

    I have opened a ticket for you.

    French Community Moderator
  • Dent154
    Dent154 Posts: 2 Newbie
    edited July 20

    How can I cancel my subscription. Thank you

  • Ying_Q
    Ying_Q Posts: 1,069 Moderator

    Hi @Dent154,

    Thank you for contacting us and Welcome to TeamViewer Community.

    Kindly check out more information about subscription cancellation from the following knowledge article please,

    A written notice is needed for cancellation confirmation. Please raise a support ticket and TeamViewer Support Team will assist you further.

    Hope it would be helpful and Have a nice day!

    Best,


    Ying_Q

    Community Moderator/中文社区管理员
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