I want to cancel my subscription and have raised a ticket however had no response! Why is it so difficult to cancel my renewal? I even received emails threatening me with debt recovery agents if I didn't pay! What type of a company is this?
Please understand that we have a high load of requests at the moment.
If a ticket has been successfully created (and therefore you received a ticket number), you only need to wait for the reply of our customer support.
We thank you in advance for your understanding and your patience.
We would like to cancel the subscription for the license number - [removed per Community Guidelines] as we will not be using the same. We will renew it once we will start using it again.
Kindly cancel the subscription and let us know about the same.
In order to cancel your license, please contact our customer support directly:
Can I cancel my current subscription and get refund for unused portion?
Yes, to cancel a license, please open a ticket:
How do I contact customer support? I cannot find any ways to contact the support except by phone call. It keeps redirecting me to the same pages. I am not sure if they purposely made or designed the support like this but it is a very unpleasant experience.
I would like to cancel the business subscription as we are closing our business down. I cannot find were to cancel. I cannot find the customer support either.
All the contact information is here:
I'd like to delete my subscription + account, but whenever I try to create a ticket I get redirected back to the homepage. we pay €330 a year for this and it does not even work! I'd like to speak to a employee of anyone whose responsible of the accounting and or the accounts of customers.. this is really frustrating! why can't I even self delete my subscription.. earning of dead account or people who don't use the software isn't loved anymore in 2021!
As we currently have an issue with the ticket system, I will create a ticket for you.
Please answer the e-mail you will receive in order to write and confirm your termination/cancellation request.
We thank you in advance for your understanding.
Hello Teamviewer - Since your ticket system is suspiciously broken, this is my written notice of renewal cancellation. @JeanK, please create a ticket for me and message me with my support ticket #.
Its sad that a company with a profile like Teamviewer has devolved into using a subscription scam. It must be hard to go into work everyday.
I have opened a ticket for you.
How can I cancel my subscription. Thank you
Thank you for contacting us and Welcome to TeamViewer Community.
Kindly check out more information about subscription cancellation from the following knowledge article please,
A written notice is needed for cancellation confirmation. Please raise a support ticket and TeamViewer Support Team will assist you further.
Hope it would be helpful and Have a nice day!
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