I have a paid license and cannot connect

GailParin

Nor can I find where to submit a support ticket. When I login to the management console it says "Free" under my name. One of my computers says "Remote Access" under my name and the other says "Free" in the Teamviewer console, and I cannot connect because it says I do not have the proper licensing. Both computers are on my account, and this was working up until this point.

I have tried rebooting and logging out and back in, but the issue appears to be an account issue.

Invoice# 2106202595

Yuri_T

Hi @GailParin,

Thank you for reaching out to us.

It seems that you have already activated a license to a different email address.

Please note that you can activate a Remote Access license to only one TeamViewer account as this license designs for a single user. You cannot activate a Remote Access license to multiple accounts.

If you need to reach out to our support team, please submit a ticket with a licensed account which is your registered email address:

https://support.teamviewer.com/en/support/tickets/new

Hope this information will be helpful.

Kind regards,

Yuri