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Alerts say Firewall not Active

All Firewall settings are on and green

Answers

  • gadgetgeek
    gadgetgeek Posts: 8 ✭✭

    I am having the same issue. Does anyone help in the forum? I have several questions that are exactly the same as everyone else, yet none of these posts have any answers, suggestions, or follow up.

  • hind20222
    hind20222 Posts: 2 ✭✭

    Appears to be issues with most monitoring alerts?

    Just signed onto TeamViewer so new to the modules etc.

    I have a number of notifications that should be cleared. I have 3 machines that are online but the monitoring module alerts them as offline. Strange.

    Also curious, it is possible to create a support ticket, right? For whatever reason I get routed to this link ever time I try to access support.teamviewer.com: https://community.teamviewer.com/English/discussion/5274/teamviewer-s-new-and-improved-support-structure/p1

    Not sure I buy that the community is going to resolve all my issues?

  • hind20222
    hind20222 Posts: 2 ✭✭

    Posting the TeamViewer support response to my ticket if it helps anyone else. Can NOT confirm it has resolved my issue.

    Also want to point out, the offline alert trigger is set for longer than 5 minutes....so alerts shouldn't even be appearing when a machine reboots. All hosts on the latest versions.

    -----------------------

    Hello,

    Thank you for contacting TeamViewer.

    Please make sure you have the newest version of TeamViewer running on those computers (15.27).

    If you still having a problem with the newest version, please deactivate the monitoring service, remove the assignment, reboot the device, do the assignment again, and activate the monitoring service again.

    If you have any other questions or the problem still happening, please let me know.

    Best Regards, 

    --------------------------

    Was really hoping these alerts would be a useful real-time monitoring system. So far its been a bunch of false positives. Hopefully others have experienced otherwise.