link icon
Ask The Community

TeamViewer is one of the winners of the European Customer Centricity Award 🥳

Please find more information here.

IoT Remote AppControl solution and QNAP NAS boxes

mircea_c Posts: 106 Staff member 🤠
edited September 14 in TeamViewer IoT Labs

Hi there,

As a side product for making IoT devices accessible to you through their web interface, we also quickly thought about how this could work for enabling remote support. So, we dug into the code and ported our IoT Remote AppControl solution to QNAP NAS boxes, making it possible to access these devices from anywhere!

When tracking the device landscape out there, there is definitely a trend to replace big standalone servers with small, easy to manage NAS boxes. They are quick to set up, convenient to use and do not take up too much space. They are increasingly popular especially among SMBs/SMEs and home users looking for simple file sharing and backup solutions. These boxes also create add on values by offering interfaces to calendars, web emails, audio players, photo collections and more. And now, you can easily access all these features just by double clicking a device in your TeamViewer Computers & Contacts List.

To support you more, the first two devices are free of charge. To add more devices or for more information, please go here

And here is how you start:

Connect to your QNAP NAS and open the App Center application.

Note that the TeamViewer solution on QNAP will only be available on QTS version 5 and above.

Search for TeamViewer application and install it. If TeamViewer is not listed in your device's App Center, please visit the QNAP App-Center Website to check if your model is supported.

Note that QNAP ARM-based NAS models running Cortex-A15 CPUs are currently not supported.

Once you finish the installation, just open TeamViewer on your NAS from the Main Menu. You will need to accept our EULA and DPA in the Assignment Wizard.

There are two ways to do the Assignment:

The easiest way is to have your device on the same subnet/network, you can then use TeamViewer’s Nearby contacts and devices feature to quickly find it.

Just click the “Add item” button in your TeamViewer Computers & Contacts List and select Nearby contacts and devices. A list of all devices running TeamViewer on the same network will appear and you should be able to locate your QNAP NAS device. Just double click it and you are all set: you can now directly connect to your device.

Please note that once the device is assigned to your account, it will no longer appear in the Nearby contacts and devices list.

If the device is not located on your subnet/network or cannot be found, you will need a few more clicks. In the Assignment Wizard click on the I don’t have my device located nearby button.

You will find Your ID in the next dialog. Add this ID  to the  Computers & Contacts list in your TeamViewer Application by selecting Add item --> Add remote computer. Enter the ID and press OK. The device needs to be added in a Group you have ownership of.

At this point, you can't connect to your QNAP NAS  just yet because the device hasn't been assigned to your account.

To do this, in the Assignment Wizard click Next to get thePersonal Password for assignment. Enter  the password  in the device's menu. Congratulations! You can now connect to your QNAP NAS device.

Go ahead and try it: double click the new entry in your Computers & Contacts list, log in and start enjoying your QNAP from everywhere. Download files or listen to your music -- (almost) everything is possible now, and all via TeamViewer.

Please note that there are some known issues:

  • Connections are currently only possible from TeamViewer 13.1 running on Windows.
  • macOS, Linux or mobile clients are not supported.
  • Links that open a new browser window will not work.
  • The Remote Terminal feature is currently not supported on the QNAP platform.
  • ARM-based NAS models running Cortex-A15 CPUs are currently not supported.
  • The TeamViewer solution is only available for Admin and Admin group users of the QTS



Tech Support IoT

Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button.