Change email

Question

Hi! How can I change the email for accessing the account if I can't verify the device as I no longer have access to the email?

JeanK · Answer

Hello @gloyto,

Indeed, changing the e-mail via the TeamViewer client or the Management Console won't work if you have no access to the e-mail.

There are two options you can follow to get you started again:

If you own a professional TeamViewer license:

* Please contact our support via phone, they will guide you through the procedure: Contact us via phone

If you are using the free version of TeamViewer:

* You can create for free a new account: https://login.teamviewer.com/LogOn#register 
* To make sure your old account doesn't get used for malicious purposes, you can request the deletion of your TeamViewer account by writing an email to privacy@teamviewer.com.

I hope this could help.

All the best,

/JeanK