Hi, because a member of the company's IT department is no longer with us. I need to know if it is possible to transfer the license from that account to mine.
I will be waiting for your reply, thank you.
Hi @Gh4stly,
Thank you for reaching out to the Community!
In this case, I recommend contacting our customer support team for further assistance.
* it is required to confirm the license information for phone support, therefore, please prepare an invoice or order number before making a call.
📌Please note that we are unable to discuss licensing, invoicing, or cancellation issues publicly in the Community, as private information is involved in those topics.
Hope this would be helpful🍀
Best,
Akiho
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