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TV ID keeps on changing

SoftSpot

Hi,

Why is my TV ID changing. I constantly need to take the old ID out as an device, losing moves on my Account.

(edited by a moderator. Please do not share any personal information.)

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SoftSpot

Another change this morning, once my moves is up, I have no other choice but move over to **Third Party Product**.

SoftSpot

SoftSpot

I do have the latest version, and it changed again just after a restart.

AlenaC

Hi @SoftSpot

Thanks for your message; we are glad to see you again in our Community 😊

My first two tips would be (in case you have not done it already and use our old TeamViewer version (before 15.36)):

1) Uninstall TeamViewer completely from all devices and reinstall it.

👉️Uninstall TeamViewer (Classic) on Windows or Uninstall TeamViewer (Classic) on macOS

2) Install our newest TeamViewer version (15.36 or above) from our homepage.

Did this help?

/Alena

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