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automatic renewal of your subscription

The automatic renewal of your subscription invoice arrived and I can't find any billing details in my login

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  • Esther
    Esther Posts: 3,164 Community Manager

    Hi @CopyInn

    Thank you for your post.

    The renewal is taking the same billing details you had for the first order. On your invoice it is stated which payment method is chosen (PayPal or credit card) in the text underneath the table.

    You are right, there are no billing information available in your TeamViewer login. Please feel free to call your local sales department whenever you are having a question in regards to your license or billing.  

    I hope, this information is helpful.

    Thank you, Esther 

     

    Community Manager
  • Hello,

    I never get reminder when my subscription nearly end, but suddenly my credit card is charged for automatic renewal. I don't know where to ask thus I open a ticket to technical support as well as to marketing, but never get answered. What I am asking for is how can I cancel automatic subscription.

    Really dissapoint for this bad service.

    Regards,

    Wardono


    @Esther wrote:

    Hi @CopyInn

    Thank you for your post.

    The renewal is taking the same billing details you had for the first order. On your invoice it is stated which payment method is chosen (PayPal or credit card) in the text underneath the table.

    You are right, there are no billing information available in your TeamViewer login. Please feel free to call your local sales department whenever you are having a question in regards to your license or billing.  

    I hope, this information is helpful.

    Thank you, Esther

  • We have had the same issue as you, payment taken without any notice and TV are refusing to issue a refund - we've cancelled the payment with our card provider.

    It's quite clear that they are contradicting the EU statutes on reasonable notice periods but their representative (Lamar) denies it - tell your card provider not to honour the charge!

    We're quite looking forward to the court case on this one as it's clear TeamViewer aren't following any reasonable procedures for their customers.

  • This is crazy! I have not come accross such problems and barriers in trying to access information of my subcription and billing with any other organisation ever. Surely this is illegal in Australia! 

  • I'd suggest calling your credit card company and disputing the charge. This is almost criminal, and the credit card companies frown on it.

  • Absolutely - sadly our CC provider (Amex) refused to follow up as the agreement had been made in principal at the outset.  We don't agree with their approach but there wasn't much we can do - we've been sure to make clear to everyone we come into contact with not to sign up for a long term agreement with TeamViewer though!

  • Ant1
    Ant1 Posts: 29

    Be very careful when dealing with TeamViewer they are highly unethical. 

    TeamViewer hid their practice of automatically renewing the license and taking money from people's bank account unless they give 28 days notice in the fine print at the bottom of the invoice. They neither told me this in the original e-mail or did they send me a renewal notice. 

    I found later that in their documentation that they say that they will send a renewal notice unless local laws do not allow it. This was untrue - actually they will not send a renewal notice unless forced to by local new laws.

    In my case I paid for the license at Australian rate and in Australian dollars, and all my dealings with TeamViewer have been with the Australian office. Under Australian laws the renewal must be sent. But as I was going to be spending a lot of time in China, I put down an address in China.

    Teamviewer then used the lack of Chinese laws not to send the renewal letter claiming I was a Chinese user even though they had happily forced me to pay Australian rates. When I raised these issues and the fact that I no longer use the product (which they can verify from their records) their only response is that they "cannot cancel the subscription".

    TeamViewer has no interest in acting with integrity or dealing with customers fairly. Deal with this company at your own risk.

  • Ant1
    Ant1 Posts: 29

    Yep. I got done on this. TeamViewer hid their practice of automatically renewing the license and taking money from people's bank account unless they give 28 days notice in the fine print at the bottom of the invoice. They neither told me this in the original e-mail or did they send me a renewal notice. 

    I found later that in their documentation that they say that they will send a renewal notice unless local laws do not allow it. This was untrue - actually they will not send a renewal notice unless forced to by local new laws.

    In my case I paid for the license at Australian rate and in Australian dollars, and all my dealings with TeamViewer have been with the Australian office. Under Australian laws the renewal must be sent. But as I was going to be spending a lot of time in China, I put down an address in China.

    Teamviewer then used the lack of Chinese laws not to send the renewal letter claiming I was a Chinese user even though they had happily forced me to pay Australian rates. When I raised these issues and the fact that I no longer use the product (which they can verify from their records) their only response is that they "cannot cancel the subscription".

    TeamViewer has no interest in acting with integrity or dealing with customers fairly. Deal with this company at your own risk.

  • jessc
    jessc Posts: 3

    I have tried so many times to get in touch with a manager from TeamViewer. I have the business subscription from a previous job and as I no longer work there I did not realize it would auto renew to my account. I was a PA and don't know why they would come after me for this. If they want me to take rent money to pay for this subscription that has not been in use since earlier this year, it shows how corrupt this company really is. As the production has ended I have no way of reaching out to them, yet the people I have talked to are not listening. I did not receive any warning. They did not remind me 6 weeks prior as it has said in several threads regarding this. Has anyone found a way to resolve this?

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