Accounts

Question

My account has been paid twice, 1 Pay pal,  [removed per Community Guidelines] 15 July

2  [removed per Community Guidelines] 20 July

Would you please refund one amount to [removed per Community Guidelines]

Thank you

Kerry Rawson

[removed per Community Guidelines]

Akiho · Answer

Hi @Kerry Rawson,

Thank you for reaching out to our Community and we appreciate all the detailed information.

For privacy and security reasons, licensing-specific issues cannot be handled publicly here in the Community.

To get further assistance with this case, we strongly recommend contacting our support team directly, and sharing the Purchase Order Number you mentioned.

Contact TeamViewer Customer Support

*On the Support page above, there is an option to submit a support request. To use this method, you must sign in with a TeamViewer account that is associated with a valid TeamViewer license. Therefore, please ensure that you use the licensed TeamViewer account.

Let me know if you have any other question using TeamViewer. We're happy to help.

Best,

Aki

Please note that we do not allow the upload of personal information to this forum in order to protect our users' privacy and personal data. Thanks for your understanding that we remove such information immediately.