Unrecognized Credit Card Charge – Need Help Identifying Associated Account Email

Question

Hi TeamViewer Support and Community,

I recently noticed an automatic subscription charge from TeamViewer on my credit card, but I manage multiple email accounts and cannot remember which email address is linked to the active paid subscription.

Could a TeamViewer staff member or support representative please reach out to me via Private Message (PM) or assist in identifying the account associated with this charge?

Thank you for your help.

Valeria DP · Answer

Hi @Sngen828,

Thank you for the update. I can confirm that I have received your private message with the email addresses and transaction details.

I will review the information provided and look into this internally. As soon as I have any updates to share, I will get back to you directly.

Thank you for your patience.

Best,

Valeria

Sngen828 · Answer

Hi Valeria,

I have sent you a private message (PM) with all my potential email addresses and the credit card transaction details.

Please take a look when you have a moment. Thank you!

Best regards,

SN

Sngen828 · Answer

Hi Valeria,

I have sent you a private message (PM) with all my potential email addresses and the credit card transaction details.

Please take a look when you have a moment. Thank you!

Best regards,

SN