Unable to delete empty device group automatically created during migration

Question

Hello,

I use a TeamViewer Free account for personal use. I migrated my legacy device group named “casaOLD” using the official migration procedure.

All five devices were migrated successfully and removed from the group. I also deleted the legacy duplicates and the old legacy group. However, the migration automatically created a new managed device group named “casaOLD”, which is now completely empty.

TeamViewer Remote does not show any option to edit or delete this group and instead asks me to upgrade my license. The Management Console still displays the empty group, but provides no Edit or Delete control for my Free account.

I am not asking to create or manage paid device groups. I only need to remove an empty residual group automatically created during the migration. Please provide a supported method that allows me, as the account owner, to delete this orphaned group without purchasing a license.

Thank you.

.Carol.fg. · Answer

Hey @tsolignani,

Thanks a lot for the version and the screenshot!

When you click on "Cancela"/Delete button here:

Do you see the pop-up to delete the group as shown in the picture below?

Once deleted, if there are no devices being managed, it will display like this:

If you want to add your managed devices without the need for migration (which will create the managed group), you can:

* Open TeamViewer Remote on the device you would like to manage (remotely or in person), and click the gear icon to open TeamViewer options.
* Go to the General.
* Scroll to Manage this device and sign in with your account.

📌Note: Leave the Account assignment blank/"No assignment yet". If you do the account assignment, it will create a legacy group that will require migration.
* Click OK to save.

The managed device will automatically pop up in your device list like this:

Let us know how it goes - I'm looking forward to your feedback. 😄

Best, Carol

tsolignani · Answer

Thank you. I am using TeamViewer Remote version 15.81.0.0.

I have attached the requested screenshot of the empty managed group “casaOLD”. Interestingly, when I checked again today, the Delete button is now visible in TeamViewer Remote; it was not available when I opened this thread. Could you please confirm whether something was changed on your side and whether I should now use this button with my Free account? If so, I will delete the group and confirm the result.

Best,

Tiziano

.Carol.fg. · Answer

Hi @tsolignani ,

Thanks for your reply and for the clarification!

We're checking internally for more on this issue. Could you share an image with us showing the TeamViewer Remote not displaying the delete button for this empty managed group?

Also, please confirm with us the TeamViewer version you're using.

I look forward to your reply.

Best, Carol