Cannot write in Windows UAC Passwords Field

Predrag Knezevic

I have noticed this problem not long ago, since everything was working properly (until recently, maybe month-month and a half). Anyway, our company has regular subscription for 3 licences of TV and I use a host version on remote computers.

As I said in title, I cannot enter passwords in Windows UAC, or in RDP fields. That is something pretty essential to me and my work, and probably the main reason we have chosen TV for remote management. With this problem, I have to use other software to connect to those computers, just to enter passwords - which is unacceptable.

There were no changes to any of the settings both on regular or host version of TV, so I don't understand what happened?

If this problem cannot be solved or it continues to bother me, I will cancel the subscription for TV and pay for some other similar remote management software, which doesn't have this issue.

Best regards,

Predrag Knežević

SophE

Hello @Predrag Knezevic,

Welcome to the TeamViewer Community, and thank you for taking the time to describe your latest observations in detail.

To control Windows UAC prompts during a TeamViewer session, we recommend reviewing the following Knowledge Base article and following the steps that match your regular connection setup:

Connect via Windows Authentication to control UAC during a TeamViewer session

The article provides instructions for different connection scenarios, including:

1. Connecting via TeamViewer session codes or via TeamViewer ID and password.
2. Starting the connection from the TeamViewer Remote full client or the web client.
3. Connecting to devices running QuickSupport or Host (= in your case)/full client on the remote side.

Please follow the steps that correspond to your workflow and test the connection again.

If you're still unable to enter credentials in UAC or RDP authentication fields afterward, let us know which connection method and TeamViewer modules and versions you're using, and we'll continue investigating with you.

We’re looking forward to your update!

Best,
Sophia