Computer not available

petercrook

I'm using the non-commercial (free) version of TeamViewer (v15). 

The list of My Managed Devices shows two devices: ELITEDESK and LENOVO. I can connect from LENOVO to ELITEDESK but if I try to connect from ELITEDESK to LENOVO I get the message 'Either your partner isn't connected to the internet or your partner's TeamViewer is running yet' which is clearly untrue as I can connect the other way.

  Any help would be appreciated.

Akiho

Hi @petercrook,

Thank you for reaching out to our Community.

If you are still experiencing connection issues, please check the followings:

1. Please see both ELITEDESK and LENOVO devices are running the latest version of TeamViewer and apply any available TeamViewer updates.
   💡If auto-updates are not yet enabled, we recommend turning them on to ensure your devices stay current and receive the latest features and enhancements.
2. Once you have confirmed the above, please restart the TeamViewer service on both devices and check whether the issue persists.

We hope this resolves the issue. Please keep us posted on the outcome.

Best,

Akiho