nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Did not receive the email after payment

Romasalo

[removed per Community Guidelines]

Cannot login to new account

[removed per Community Guidelines]

Find more posts tagged with

Issue

Accepted answers

All comments

florin.softwestteam

I typed wrong email addres in process of buying license. How can I fix it?

JenW

Great to hear everything is working now! 🙂

If you ever have any questions or need help with your license, feel free to post here in the Community. We'll be happy to help.

Have a nice day,

Jen

kayvent

All good now. Have mail and other. Tnx

JenW

Hi @kayvent,

Thank you for sharing the screenshot. For privacy and security reasons, we have removed it from your comment.

To look into this further, could you please send me a private message with any information you have regarding the order? We would also appreciate knowing whether the license was purchased via our webshop or through our Sales team.

Thanks a lot in advance.

Best,

Jen

kayvent

[Screenshot removed per Community Guidelines]

The money was deducted from the card.

kayvent

I'm talking about this account—the email didn't arrive here.

Marie Claude

Hi @Romasalo,

Welcome to the TeamViewer Community!

We took the liberty of removing some of the identifying information you included in your post. We also edited your username. As our Community is publicly accessible, please take a moment to review our Community Guidelines, which include best practices for keeping your personal information safe.

We were able to investigate your case using the email address you included in your post (K email address). We can see that an account using the K email address was created and exists in our system.

If you did not receive a payment confirmation email, could you check your bank statement to verify that the payment was successfully processed?

We are happy to help you navigate this issue.

Best,
Marie Claude

kayvent

I did not receive activation email after payment

Plz help

Romasalo

I didn't buy the license for this account, and I can't log in to create a ticket using the original email address because that account doesn't exist.

Your biggest IT issue?

Join us at FastForward on Oct 14 and make this the last time you fix it.

New feature spotlight

Learn more about the latest feature we’ve released.

Learn more

Tip of the month

Discover quick, practical tips to get more out of TeamViewer each month.

Learn more