TeamViewer log-in problem

Kim Shier

Hello,

I am using a paid Teamviewer account.

Recently, on Device A, the standalone Windows app will:

1. Prompt me to log in (even if I have logged in earlier that day)
2. Accept my password
3. Not accept my 2FA code from Google authenticator app on my phone. (no error message; just nothing happens)
4. But it will accept the exact same OTP in the web interface (to test this, I log in within the same minute)
5. Closing and reopening Teamviewer standalone app logs me in automatically (without needing to re-enter a password or a OTP; I am just logged in)

The best-case scenario is that my 2FA code is being accepted but the screen isn't updating. The worst-case is there's a workaround to entering a 2FA code (close and reopen app).

Windows 11 Home 64-bit, Windows Feature Experience Pack 1000.26100.344.0

Teamviewer Version 15.80.4

Dynamo6 Support

Receiving the same issue except the app will not progress passed the 2FA code. We enter the OTP and the app sits dormant, does not progress and you can edit the code entered even will all 6 digits entered.

Web login works without issue, same as above.

Microsoft Windows 11 Enterprise Edition (Build 26200) (64-bit) (Release ID 25H2)

TeamViewer version 15.81.5.0