Dear TeamViewer Billing & Support Team,
I am writing on behalf of Imam Sader Foundation regarding Invoice [removed per Community Guidelines] dated 16 April 2026, issued under Customer Account 23352701.
This account has recently been referred to the collection agency Debtist GmbH under reference [removed per Community Guidelines] .
We formally notify you that this invoice is unauthorized and disputed:
- No Contractual Agreement: Our organization never completed, signed, or authorized an order or subscription for the Remote Access PAC license (Sales Order: [removed per Community Guidelines]).
- Lack of Authorization: Any prior contact was strictly an exploratory pricing inquiry and did not constitute a valid purchase order, electronic consent, or mutual assent to enter into a recurring subscription.
Because there is no underlying binding agreement, we formally request that TeamViewer take the following actions immediately:
- Cancel Invoice [removed per Community Guidelines] and issue a corresponding credit note to nullify the balance in full.
- Instruct Debtist GmbH to immediately cease all debt collection activities and close claim reference [removed per Community Guidelines] .
- Terminate/Deactivate any active or automatically renewing subscription associated with Account 23352701 and license key [removed per Community Guidelines].
- Provide written confirmation via email that the account balance is zero and that no further claims or recurring charges will be generated.
Please confirm receipt of this notice and provide written verification once the collection file with Debtist GmbH has been withdrawn.
Sincerely,
