file number: [removed per Community Guidelines]

Noorazlinda Haer Mohamd Nasir

Dear TeamViewer Support,

We received a debt collection notification regarding Invoice [removed per Community Guidelines], which was issued on 24 Aug 2026.

We would like to clarify that we had already contacted TeamViewer Support on 3 June 2026 regarding Customer Number / Account ID [removed per Community Guidelines], informing TeamViewer that we did not wish to renew the TeamViewer license.

Given that we had already notified TeamViewer that the license should not be renewed, could you please clarify why we are still receiving a debt collection letter for this invoice?

We would appreciate your urgent clarification on this matter.

Thank you.

Akiho

Hi @Noorazlinda Haer Mohamd Nasir,

Thank you for reaching out to our Community and taking the time to explain your situation.

Because this case involves account-specific information, including billing and renewal records, we’re unable to verify the relevant account details here in the Community for privacy and security reasons.

The best next step is to contact Customer Support and share the cancellation request you submitted on 3 June 2026 together with the invoice details referenced in the post.

Contact Customer Support

We appreciate your patience and understanding. We hope you receive the clarification you need and that your case is resolved soon.

Best,

Aki

Please note that we do not allow the upload of personal information to this forum in order to protect our users' privacy and personal data. Thanks for your understanding that we remove such information immediately.