No image since this mornings update

Csere Mihaly

Today I had an update, and I am not getting any pictures from my PCs where to display is off. It says no physical monitors present creating virtual display and all I get is black screen. If I turn on the display it works, I only have the problem when the display is turned on.

Marie Claude

Hi @Csere Mihaly,

It's good to see you back on the TeamViewer Community 😊

Thank you for sharing the details about the black screen behavior you are experiencing.

To better understand the situation and provide the most relevant advice, we'd like to gather a bit more information:

• Which operating system is being used?
• Which TeamViewer module is installed (Full Client, Host, or QuickSupport)?
• Does the black screen occur on all remote devices or only on specific ones?

Please try to reinstall TeamViewer (from our TeamViewer homepage) to see whether the behavior persists. Should you need guidance on how to uninstall TeamViewer, please see the Knowledge Base article below:

Uninstall TeamViewer

Let us know the result, as this will help us narrow down the issue. We're l glad to support you further here in the Community.

Best,
Marie Claude