Accounts

Question

My TeamViewer account is blocked as the invoice was overdue. It was paid in full yesterday but my account is still blocked???

Nadin_Wuelfl · Answer

Hello Brid,

Thank you for reaching out and for confirming that the invoice has already been paid.

As this is an account-specific billing and licensing matter, our Community is not able to review or update the status of your account. The best next step is to contact Customer Support directly so they can verify the payment and check why the account is still blocked.

For guidance on creating a support case, please see:

https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/contact-support/submit-a-ticket/

To help speed up the review, I'd recommened to include a proof of payment as an attachment in your support ticket or have it available when communicating with the team.

Please let us know if any questions come up.

Best,

Nadin