Infinite recaptcha loop when logging in to TeamViewer

Dien-Yu

As shown in the image, when I tried to log in with desktop Teamviewer on a macOS, I got into infinite recaptcha loop. After clicking through about 10 of these selecting questions, it will show a prompt "Verification failed! Please try again to confirm you're not a robot.", and ask me to verify again. The error code is mWNw6ySqaf3-2-A5-64-i6e.

I noticed this has been an issue on macOS for several years, and I have tried nearly all the suggestions in previous threads, but none of them solve the problem. The older desktop version did allow me to log in, but due to the need to remote access (the other device is using the newest version), I will still need to use the newest version, which loop back to the original problem.

Any suggestions will be helpful, thanks!

Ying_Q

Hi @Dien-Yu,

Thank you for taking the time to post in the Community and for providing the screenshot.

As you've already gone through the previous discussions, could you please confirm whether you cleared your browser's cache and cookies before signing in again? If not, we recommend trying that first and then checking whether the page loads correctly afterward.

Additionally, could you let us know the exact TeamViewer version you are using? You can find this information by opening TeamViewer and navigating to Help then About TeamViewer.

We look forward to your update and will be happy to continue investigating with you.

Best,

Ying_Q