Tia has long been known as the TeamViewer Intelligent Agent, offering real-time conversational guidance during support sessions. Now, Tia can go even further. With Tia Troubleshooting, Tia moves beyond advice to actively diagnosing and, when approved, resolving issues directly on remote devices.
From advice to action: two new modes courtesy of TeamViewer
Until now, Tia's role was entirely conversational. It analyzed session data and answered questions. With Tia Troubleshooting, Tia can use real troubleshooting tools and scripts within an ongoing session. Using Tia Troubleshooting means being able to: read live device data, run diagnostics, apply fixes, and more.
To achieve the above, Diagnose or Resolve mode can be added to Advise mode.
- Advise mode (default offering): Tia works with the existing session context to answer questions and recommend next steps.
- Diagnose mode (new offering): Tia gains read-only access to the remote device, running whitelisted scripts and generating ad-hoc diagnostics to pinpoint root causes in real time.
- Resolve mode (new offering): Tia can apply fixes directly to the device. Every system-changing action still requires your explicit approval before it runs, so you always stay in control (this is known as human-in-the-loop, or HITL).
Getting Started with Tia Troubleshooting
Tia Troubleshooting works in both the desktop and web client. It can be accessed with Windows and Mac devices while sessions are running.
Click here to access a free trial: Try Tia Troubleshooting now
Keep in mind that the Diagnose and Resolve modes needed to achieve Tia’s troubleshooting capabilities also require the TeamViewer Automation Client to be enabled.
1. Open Admin settings.
2. Go to TeamViewer AI > Tia Troubleshooting.
3. Click Manage deployment.
4. Go to the Pending tab and click Deploy.
5. Select the device groups or devices you want the TeamViewer Automation Client to deploy and click Deploy.
6. To assign users to Tia packages, click the three dots and select Manage users to assign users or user groups. Click Confirm.
7. To modify deployment settings later, click Manage deployment.
Learn more and tell us what you think
More information about Tia’s troubleshooting abilities is available below.
Have you tried Diagnose or Resolve mode yet? Share your experience in the comments below!
