I am currently attempting to add a device as a managed device, however whenever I add the device it is added only as a legacy device and there is no ability to migrate the device to a managed device anywhere detailed by the actual teamviewer guides.
Hi @AlexBetts,
Thank you for your post and welcome to our Community!
Since some time has passed since your original post, we’d like to check in and see whether you're still experiencing this behavior.
If the device is still being added as a legacy device and the migration option is not available, please take a look at the troubleshooting section of our Knowledge Base article Migrate your devices:
In particular, please check the following troubleshooting points:
1. Connect to the device and assign it to your account.
2. Check that it’s running the latest TeamViewer version.
3. Confirm that TeamViewer Backup is not active on the device.
4. Once the device is assigned and all checks are done, try the migration process again.
Once you've performed all of the above and you’re still unable to migrate the device, we’d be happy to take a closer look. Could you share a screenshot of what you’re seeing and the TeamViewer version installed on the affected device? Those details will help us better understand the situation and point you in the right direction.
We look forward to your update once you've tested this.
Best, Nadin
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