nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How to bind Maas360 to Teamviewer

Matt Prime

We have a number of Teamviewer licenses purchased directly with MaaS360 in order to support mobile devices. The service is enabled in MaaS360 but Teamviewer does not pick up the integration and therefore just provides the 'Free' version of the software. How do we bind the 2 applications together so we can actually start to utilise the licenses? The IBM documentation say to contact Teamviewer support if the integration isnt working after enabling it in the management portal, and Teamviewer wont let me contact their support as i'm not a 'Paid' customer despite having the licenses already. The Teamviewer guide for for implementing MaaS360 just shows the same as IBM support and tells you to reach out to them if there is an integration issue, and so the never ending circle continues.

Does anyone know how to integrate these two apps?

Thanks in advance.

Find more posts tagged with

Remote control

IBM MaaS360

Licensing

Accepted answers

.Carol.fg.

Hi @Matt Prime,
Thanks for your patience.

We received confirmation that the Maas360 portal UI has changed and that a TeamViewer account is no longer needed to enable the Maas360 integration with TeamViewer. The Knowledge Base article will soon be updated to reflect those changes.

To enable the integration, check the box for Remote Support for Mobile services and Laptops/Desktops (exactly as you see). After that, you will be able to Initiate Remote Support on the More menu as shown below:

To connect via QuickSupport, you just need to select the Attended option: (Unattended will use Host)

If you need further technical support, please reach out to IBM support directly. Their support teams can contact TeamViewer directly to address any questions related to troubleshooting. If you receive any pushback, please don't hesitate to report the incident to us. We will forward your words to the designated teams.

It's a pleasure to have you in our Community - thank you for raising this important topic! 😊
Best, Carol

All comments

.Carol.fg.

Hey @Matt Prime,
I'm happy to hear the good news - thanks for sharing with us! 🙌
Wishing you a fantastic day!
Best, Carol

Matt Prime

Hi @.Carol.fg.

I managed to get IBM to confirm that the UI had and process had changed and was then able to trigger the remote session directly from within the device options as you have now also pointed out. We tested it and it is now working. Thank you for assisting on this.

Regards

Matt

.Carol.fg.

Hi @Matt Prime,
Thanks for your patience.

To connect via QuickSupport, you just need to select the Attended option: (Unattended will use Host)

It's a pleasure to have you in our Community - thank you for raising this important topic! 😊
Best, Carol

.Carol.fg.

Hi @Matt Prime,
Thanks for the information and for the screenshots!

We're checking for more details internally and will get back to you as soon as possible.

I appreciate your patience and understanding.
Best, Carol

Matt Prime

Thankyou for your reply @.Carol.fg.,

In answer to your questions:

1. We dont see any way in the Maas360 portal to link it to Teamviewer. The section that both Maas360 & Teamviewer documentation refers to shows that an 'admin' email should be added that is then picked up by Teamviewer when logging in so the the licenses get applied. That email entry point does not appear in the portal. (See attached image), this is what both sets of docs state.

This is what we see:

2. We intend on using Teamviewer Quicksupport. This is already deployed as an app package in MaaS360.
3. No error messages are we don't see a way to even try and join them together.

Regards

Matt

.Carol.fg.

Hi @Matt Prime,
Thanks for reaching out to us, and welcome to our Community!

To help us point you in the right direction, could you clarify a few details about your setup?

Where are you currently getting stuck?
Which TeamViewer product are you using via MaaS360 (TeamViewer QuickSupport or TeamViewer Host)?
Do you see any error message when attempting to connect the two platforms?

You can find all details regarding this integration in our article:

IBM MaaS360 Integration - Installation and User Guide

We’re looking forward to your reply.
Best, Carol

Your biggest IT issue?

Join us at FastForward on Oct 14 and make this the last time you fix it.

New feature spotlight

Learn more about the latest feature we’ve released.

Learn more

Tip of the month

Discover quick, practical tips to get more out of TeamViewer each month.

Learn more