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Licensing confirmation email never arrived

Joshua Rudd-Watson

I have signed up and paid but my licence activation email has never arrived where do i go from here to get it sorted asap

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JenW

Hi @Joshua Rudd-Watson,

Welcome to our Community, and thank you for your first post.

We experienced an issue earlier today that resulted in delays to activation emails. A fix is currently being rolled out, and you should receive your activation email soon.

Please check your inbox and your Spam/Junk folder for the activation email.

In the meantime, you can find helpful setup guidance in our Knowledge Base:

Get started with your license

Feel free to keep us posted on the activation status. We apologize for the inconvenience and look forward to your update.

Best,

Jen

All comments

Bakthavatsalan Kannan

Hello Community,

Same issue with me, i purchased a licence, however yet to receive it!

FYI the SS from my purchase! Looking for the earliest support!

JenW

Hi @Joshua Rudd-Watson,

Welcome to our Community, and thank you for your first post.

We experienced an issue earlier today that resulted in delays to activation emails. A fix is currently being rolled out, and you should receive your activation email soon.

Please check your inbox and your Spam/Junk folder for the activation email.

In the meantime, you can find helpful setup guidance in our Knowledge Base:

Get started with your license

Feel free to keep us posted on the activation status. We apologize for the inconvenience and look forward to your update.

Best,

Jen

ADAM-PC

I have signed up and paid for the basic 3 remote access package - been charged but no activation!

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