I've been trying to fix this for months now with no resolve. I've paid for something in July I cannot use. Please respond to this as I can't open a new case now. I will give more details once you contact me personally.
On a side note I have been a customer for several years now and at this point all of my entered remote machines are not reachable without paying for another license. This is now a huge issue and if it's not resolved I will have to make other arrangements.
-nbkamco
