After more than a year of free usage supporting my ex-wife's PC, my usage pattern changed and triggered the "commercial use suspected" disconnections every two minutes. I submitted a Reset-to-Free request and it was granted after only two days, but it lasted only one day before the disconnections started again. I submitted an updated Reset-to-Free request and am waiting for a response. I found the Personal Use Declaration Form on the Community website, and I tried attaching it to a response to the "free access is restored" email — but that generated an auto-response that said the support ticket is closed.
QUESTIONS:
1. Is there some other TeamViewer email address to which I can send the Personal Use Declaration Form?
2. Is there a connection-time limit on free usage that I should be observing?
3. Is there anything else I should do to move the situation forward?
Thanks for your help!
Geoff Walker
80 years old, retired after 45 years in high-tech (mostly mobile devices & touchscreens)
