termination of contract

Win Figs

Dear TeamViewer Support,

We would like to inquire about the termination process for our subscription.

If we submit our termination request with less than the required 28-day notice period, specifically one week before the next billing date, will the termination request still be accepted?

Additionally, could you please confirm whether we will be billed for the remaining days or the next billing period despite the notice period being less than 28 days?

We would appreciate your clarification on this matter so that we can proceed accordingly.

Thank you, and we look forward to your response.

Valeria DP

Hello @Win Figs,

Welcome to the TeamViewer Community, and thank you for reaching out!

We completely understand that you’d like clarity on the termination date and any potential additional billing before proceeding.

Our cancellation policy requires the request to be submitted at least 28 days before the end of the current subscription term or renewal date. For details, please click here.

We therefore recommend contacting our Customer Support team and submitting your cancellation request as soon as possible. They can review your subscription directly and confirm how the notice period applies in your case, including whether there would be any further billing.

We’re glad to support you further here in the Community if any other questions come up.

Best,
Valeria