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Remote control of the devices is not working anymore

deadlies

Hello Team,

I'm not able to remotly connect to my computer or my family devices using my teamviewer anymore.

Please help,

Kind Regards

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Imax

Hello Natascha,

I registered the error message as you requested:

I am not able to use TeamViewer. it connects the first time for 30 seconds, then it gives the following 2 error messages:

-----

The first messages say:

Sponsored session

This was a free session sponsored by vmw.teamviewer.com.

TeamViewer sessions are free of charge for personal use.

We thank you for playing fair!

Buy license

-----

The second message says:

Unable to connect

Connection blocked after timeout.

Your license limits the maximum session duration to a partner, immediate

reconnects are blocked. Please try later or upgrade your license.

Connections to this partner will be blocked until 12:59.

More info

-----

Please help.

Natascha

Hi @deadlies,

Which OS is installed on the remote side?

For the Commercial Use you have to fill out the following form:
https://www.teamviewer.com/en/support/commercial-use-suspected/

Best,
Natascha

Pjansen

I have the same issue - I am tryign to fis my mothers macbook air in Germany with my macbook pro in the US - both have TV13

davidedelano

I'm having the same problem. The message I get is a connection timeout, with a time when I will be able to reconnect. But, I hadn't connected in the first place, and when waiting for the time to pass, I get the same message, and a new timeout.

I, too, was getting the commercial use timeout. I'm in a similar boat. I have several machines at home, and one remote, that I connect to via TeamViewer.