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Not receiving activation email

Hi, I've asked for activation email to be resent, but have received nothing. It's not in spam folder. Could someone help?

Tried with two dfferent email addresses.




Sorted out problem email now received.

Best Answers



  • I am having this issue as well, I am not reciving an activation email for my account

  • JeanK
    JeanK Posts: 3,838 Moderator

    Hello @juston1979

    Thank you for your message.

    I confirm that your account has already been well activated. You don't need an activation link to use your TeamViewer account.

    I hope this could help. If not, do not hesitate to ask your questions here.



    French Community Moderator
  • Stepple
    Stepple Posts: 2

    Having the same issue! After calling supprt; they said they couldn't help me???

  • JeanK
    JeanK Posts: 3,838 Moderator

    Hello @Stepple

    Thank you for your message.

    It's normal that you do not receive the activation e-mail as your account is also correctly activated.



    French Community Moderator
  • Stepple
    Stepple Posts: 2

    I bought a license for my Developer.

    How does he activate his version?


  • JeanK
    JeanK Posts: 3,838 Moderator

    You will find all the information you need in our Knowledge Base article here: How to activate your license



    French Community Moderator
  • Good morning @JeanK, I'm having the same issue, I didn't receive my activation email, can you help me with this? Thanks

  • JeanK
    JeanK Posts: 3,838 Moderator

    Hello @TRACKING

    Thank you for your message.

    As the resolution of your issue would contain private information of yours, I sent you the reply as a private message. ?



    French Community Moderator
  • I have the same issues. email to activate and trust devices not reach to my mailbox. Please Help

  • Me too, please help!

  • Hello,

    Not receiving anything either, and it has been 1 hour since I made the purchase of my license, and the support is not reachable.

    This is wrong, I don't understand how this can happen in 2020...

  • hharrold
    hharrold Posts: 2


    I have not received any emails for device authorisation even though I have asked for this numberous times. I have then tried to log into my account but its saying its not a trusted browser so they will send a email to verify but this isn't coming through either. So I am logged into my premium account on my computer so I changed the email and password but still no joy. no emails are coming through! please help! 

  • Qerion
    Qerion Posts: 1

    Same issue here! Please help me with this.

    Best regards,

  • hharrold
    hharrold Posts: 2

    I have just received the trusted browser link, however now I cannot log into my account

    please can you check [personal information removed] is registered to our premium account?


  • Karolus
    Karolus Posts: 1

    Exactly same issue

  • Cal67
    Cal67 Posts: 3


    I paid my subscription a few hours ago but I have not received an email and my account remains as a free account. Your website states that an activation email will be sent immediately! 


    Can you help.

  • zrupj7rr
    zrupj7rr Posts: 1

    I'm having the same problem.  Please solve.  I tried "changing" my email address (to make sure there wasn't a typo).  I've check the spam folder.  I've tried re-sending.  Nothing.

  • Yuri_T
    Yuri_T Posts: 2,023 Moderator


    Thank you for reaching out to us and I apologize for any inconvenience caused.

    The first email immediately after purchase is the email that contains the activation link.
    This is sent prior to the invoice as the invoice may take up to 24 hours to generate.

    We are also facing the impact of the Corona Virus and need to ask everyone for a bit more patience in these difficult times.Once again, I apologize for any inconvenience caused.

    If you are unable to locate this specific email, please call our support team or let us know in this thread again.

    Kind regards,

    Community Moderator/ コミュニティモデレーター
  • Cal67
    Cal67 Posts: 3

    I contacted support via phone and they solved the problem in a few minutes. 

    Thanks again. 

  • I have same problem, i didnt get my activation email.

  • I have same problem i didnt get my activation email, and cannot call to support because its not working hours.

  • algates
    algates Posts: 1

    I put in the wrong email address. Need to changer. How?

  • alumltd
    alumltd Posts: 1

    Email addy cannot be activated due no email reply... no activation dialog or code ever rec'd even tho' updated yesterday with replacement, "FREE" version 15.6.7 on 64 bit computer which shows as verified device & receiving email from other aspects of TeamViewer.

    "Team Viewer" shows in Win 10 latest 1909 version, resident in old "Program Files x86", not in "Program Files" for this 64 bit desktop...

    Please advise with many thanks in advance & VKR!

    Alexander {removed by moderator - Please do not post personal/identifiable info]


  • @JeanK I haven't received an activation email either.

  • oran
    oran Posts: 1

    Me too. My email is **Personal information has been removed as per Community Guidelines**. 



  • Contact their Tech Support. They will sort it out very quickly in my experience.


  • JeanK
    JeanK Posts: 3,838 Moderator

    Hello @usernamex

    Thank you for your message and welcome to the TeamViewer Community! ?

    The activation link, in some cases, takes longer to arrive than the invoice email.

    Could you please check if you have received it by now?

    Best regards


    French Community Moderator
  • I created a new user, with **Do Not Post Email Addresses**.

    But I didn't receive the confirmation e-mail.

    I asked for it twice.

    I created a new user because I didn't receive my new password in my e-mail: **Do Not Post Email Addresses**.

    What's happening? :(

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