teamviewer.com link icon
or
Ask The Community

Technical Support Engineer (m/f/d) DACH

SteffenKolich
SteffenKolich Posts: 195 Staff member 🤠

We are looking for a Technical Support Engineer (m/f/d) DACH for our headquarter office in Göppingen, Germany.





Responsibilities

  • Support and advise our existing German and English speaking customers and prospects with their technical issues over the phone or via email
  • Work with product development to handle third-level support cases
  • Use your technical knowledge to assist the Sales team
  • Manage second-level support cases, solving customer issues via remote support, telephone or email
  • Work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers

Requirements

  • Degree in computer science, information systems, applied computer science or similar education in an IT related field
  • Customer driven with enthusiasm for working with people and technology.
  • Business level fluency of German language and English. Other languages are a plus
  • Very good knowledge of networks and experience at least with two of the following operating systems: Windows®, Mac OS X®, Linux®, iOS®, Android®
  • Previous work experience in technical customer support is desirable
  • Strong communication skills, a positive attitude, and a friendly and professional manner when dealing with customers over the phone and via email

What we offer

  • Make a significant contribution to the turnover of our company! TeamViewer is used in space. What else can we achieve with your help?
  • "If I were CEO, I would..." Say what you're thinking! We live an open-door policy and our managing directors are always open to feedback and suggestions
  • Make yourself at home! We don't wear ties. In our relaxed office atmosphere, you can wear whatever you want and relax in one of our many lounge areas
  • Of course, we offer you perks like free fruit, drinks and a variety of health and wellbeing activities.
  • We truly live and celebrate our cultural diversity: our colleagues come from more than 60 countries and speak more than 40 languages.
  • We work hard, and play harder! Look forward to company celebrations, team events and other social gatherings.

Apply now!




Global Talent Acquisition Partner

Best Answer

Answers

Sign In or Register to comment.