teamviewer.com link icon
or
Ask The Community

Commercial use - Connection time out

12122242627252

Comments

  • I get the same message, but it is only when I connect my home laptop to my home desktop. They are both on the same home network too.

    If I connect to my mom's desktop or any other PC from my laptop, I don't get the message.

    Also, if I connect from my home desktop back to my home laptop, I don't get the message either.

    For some bizarre reason TV thinks connecting to my home desktop from my home laptop is somehow for business use. Obviously, there's some bugs in their latest versions of TV.

     

  • Yes, this started happening to me as of recently. I'm using the PC, and I get timed out. Which result is a block of another connection due to my "limitations". Limitations I never had before, by the way! I was able to reconnect when this happened on a bad connection before. But now I'm on a stellar connection on both ends, stop timing out! And stop limiting my connection needs. I'm using this personally not commercially, no reason for having these limits. So I get to use it for 4-5 minutes every 3 minutes(it gets blocked for 3 minutes)

    Thanks to whoever trying to resolve this with me, or for me.

    I have to say Teamviewer used to be a lot better, but had been worse and worse for me. Both on Linux and on Windows. Is it possible to obtain an old version, maybe that will be better for me, as I don't like the progression Teamviewer has taken for the past year or two..

  • auy71
    auy71 Posts: 1

    Hi, I'm using the versione 13.0.6447 with free license. I have an active account for manu years. I use the product to provide assistance to family and friends.

    It is about two weeks that when I make a connection, I am told thath a commercial/businnes use ha been detected and that the session will be terminated in 5 minutes.

    In addition to buying the license (which I can not, even for the use that I do) is there any way to solve this inconvenience?

    Best regards

  • LITM
    LITM Posts: 3

    I don't know why it's saying trial expired im using it for personal use and not business? Is there anyway i can fix this?

  • same problem here, is there a solution to this?

    In the installation i had chosen personal non commercial use

  • LITM
    LITM Posts: 3

    I made a support ticket and there working on it now!

  • I submitted a ticket regarding commercial use 10 days ago and i was wondering how long does it take to respond?

  • Hi,

    I use Teamviewer for a very long time. Always installed it on every computers I had, and same for all my family and friends, so I can help them whenever they need a hand with their computer or whenever I need to access one of my computer from any PC or phones I have.

    I don't recall last time I used my Teamviewer but today, I tried to use it from my phones to access one of my computer and this evening at home, from one computer to another (they are on the same network at home). And each time I got a pop up saying that there is a commercial use suspicion. This is annoying. I do not want to be banned from using Teamviewer or have limitations while I have never used it for directly or indirectly paid purposes...

    I hope it is a known bug in the detection algorythm and that it will be sorted out soon.

    I do not want to come back to a **Third Party Product** like system. But if I have to, I will... My girlfriend is 300km away from me and she is often in dire need of help with the computer...

    I have created a ticket n°3904424 and hope I will soon have a reply.

    Kind regards,

  • I started having the same issue last week as this is the only PC i log into on a regular basis.  I unfortunately was unable to  open a ticket because Teamviewer is tellig me I don't have a license as I am using a free version.  Looking for some help.

  • Go to : https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-use-detected/ta-p/5265

    at the end of the page there is a link to a form and it will create a ticket.

    it seems we have to wait as I saw messages telling it is up to 30 days before we can have a reply...

  • Hi,

    This is a copy / paste of one of my messages I posted in a resolved post. As for me, it is not a solved issue I decided to open a new post. Sorry for any inconvenience.

    I use Teamviewer for a very long time. Always installed it on every computers I had, and same for all my family and friends, so I can help them whenever they need a hand with their computer or whenever I need to access one of my computer from any PC or phones I have.

    I don't recall last time I used my Teamviewer but today, I tried to use it from my phones to access one of my computer and this evening at home, from one computer to another (they are on the same network at home). And each time I got a pop up saying that there is a commercial use suspicion. This is annoying. I do not want to be banned from using Teamviewer or have limitations while I have never used it for directly or indirectly paid purposes...

    I hope it is a known bug in the detection algorythm and that it will be sorted out soon.

    I do not want to come back to a **Third Party Product** like system. But if I have to, I will... My girlfriend is 300km away from me and she is often in dire need of help with the computer...

    I have created a ticket n°3904424 and hope I will soon have a reply.

    Kind regards,

  • LITM
    LITM Posts: 3

    What did you do to fix it?

  • I just started getting "we've detected you're using teamviewer on a business network" (I am accessing my home computer from work to check email, etc. as I can't easily do that on my work computer)

    is that commercial use? (I'd tend to not think so)

    if so, will that error message eventually disable me from using teamviewer? (if yes, then I'd tell everyone to avoid it any context...)

  • What tricks?  Please share so we can all fix it ourselves. 


  • @dave484674wrote:

    I just started getting "we've detected you're using teamviewer on a business network" (I am accessing my home computer from work to check email, etc. as I can't easily do that on my work computer)

    is that commercial use? (I'd tend to not think so)

    if so, will that error message eventually disable me from using teamviewer? (if yes, then I'd tell everyone to avoid it any context...)


    Contact support sooner than later.   Non paid issues are very low priority and it takes time for them to correct the issue. 

     

  • I suppose

    I'm just affraid if I contact support they might fully cut me off as they might interpret my usage as being commercial in nature (even though I don't get paid to read my personal email (!))

    i figure if it starts limiting me to 5 minutes, i've got nothing to lose than to ask (and if that happens, I'll just start using some other tool

  • MJJPA
    MJJPA Posts: 1

    I am using Team Viewer for personal use.  The website says this is free.  However, no matter how many times I uninstall and reinstall Team Viewer, I keep getting a popup that tells me that my trial period is over and that I have to buy a license.  And, Team Viewer will not work anymore.  Team Viewer requires licenses for personal use?  When did that start?

  • pry0n
    pry0n Posts: 1

    I quit using them a while ago over this, because I felt a sense of guilt. I eventually found my way back.. I use it heavily on maybe 5-6 computers all of which are non-commercial and hobby-class if you will.

    That said, I'm not sure if the heavy use on multiple computers is the issue here or if it's that I have several VLANs setup in my home because I'm a geek.. either way, I also do not appreciate being falsely accused of violating their license agreement.

    I would be very happy to pay a person user subscription because I like the product so much.  Something that is fair, similarly to what Splashtop charges. However for my purposes, I could just as easily cut over to RDP or some other free alternative I just love the power of TV, and I regularly advocate to get it used in-house commercially so I could offset my guilt for using it freely for my personal use by gaining them a paying client.

  • Hallo, ich erhalte trotz Verwendung der Free-Verison (privater, nicht kommerzieller gebrauch) auf meinem PC die Meldung "...Ihre Lizenz ist jedoch leider für diese version nicht gültig..." usw.

    Habe bereits einen Neuinstallation durchgeführt, hilft allerdings nicht. die meldung nervt :(

    MfG

    F. Schmitt

     

  • i have same problem, i have no idea how to fix this 

    T.S
  • YuhiYuhi
    YuhiYuhi Posts: 36 Staff

    Hi MJJPA,

    Thank you for your post.

    TeamViewer is certainly free for use, so long as the usage is within the free usage terms.

    In regards to the "trial" message, this appears as a particular option was selected during installation. 
    "sl33pyon3" has posted a link to the correct information and reason, in his posted reply.
    If you follow the article, it will show you how to resolve the issue.

    Thanks again,

    Yuhi

  • blanc
    blanc Posts: 1

    Bonjour à toutes et tous,

    Voilà j'utilise teamviewer à des fins privé et toujours de mon domicile. Ayant changé de pc j'ai dû télécharger le logiciel sauf que celui-ci m'a autorisé un accès gratuit pendant 7 jours et maintenant me demande d'acheter la licence;

    Comment puis-je remedier à cela sachant que j'ai désinstaller et réinstaller et mon adresse IP est reconnue automatiquement

    Merci de votre aide

    Alice

  • Here's what I think is a unique (first and last time) problem/challenge for this legal fiction and its global community!

    The following describes my predicament, and the problem that was presented to TV via its page at https://www.teamviewer.com/en/support/commercial-use-suspected?_ga=2.44149412.1027327519.1519615486-1190980223.1519615486.

    "We are a family of four (soon to be five) out of six (of my own) homeschooled children, and we utilize Team Viewer so I can "oversee/monitor", interact and support my children's education which takes place in our 100% digitized/paperless homeschool environment via Google's LMS (Learning Management System) "Google Classroom" (recent implementation). We have ZERO business appliances (because we don't have a business), and 20+ "personal-only" devices, computers, TV's etc, (including five PC's and a Mac).

    We intended and hoped to rely on TeamViewer, all day, every day, but if our usage constitutes "commercial use" we will have no choice but to seek free alternatives (if possible), and compare TeamViewer's offering to that of fee-bearing services like Zoho, and/or utilize Google Hangouts in conjunction with other free programs such as Discord, scribblar, liveboards, or preexisting subscription-based bundle inclusions like Skype."

    14 days ago I submitted my log file and the explanation above, and yesterday I discovered that actual/real "LAN-only" connections are possible with TeamViewer (by entering the IP addresses of the "local" computers in the "partner ID" section). I don't know if this would make a difference in being targeted as a suspected commercial user. I also discovered (in this thread) that vendor's/IT support tech's offering a service to you (and who remote into your TeamViewer ID's associated with "free/personal" accounts), can also arouse suspicion! I don't understand how that can have a bearing on the conduct of the machines connected to your "free/personal" accounts.

    [comment removed per Community Guidelines - #9 - Sales/solicitation policy]

    It'll be interesting to see what solution TeamViewer offers, and also if any other homeschooling parents use TV in the manner that I do, and if so, what their experiences have been.

     

    [comment removed per Community Guidelines - #6 - Just the facts, please]

  • [comment removed per Community Guidelines - #9 - Sales/solicitation policy]

    I submitted logs and complaint to TV over a month ago now, still no action on my free user account, still getting the commercial use suspected and sometimes it says business network detected, though i'm only using it on my home network!!  So i doubt you will get any action from them, at this time they seem to be completely ignoring the free users.  They closed their ticket submission for problems to paid users only, then they made it separate page to submit a report for commercial use suspected, so the signs are their they are just tossing us out in the wind.

  • For information,

    I used the link I posted to leave a ticket to Teamviewer team. And although it was warning me that they may take some lonnnnng time to reply to me I received an answer quite quickly.

    They remotely turned off the pop up message.

    I just tested it at home between my two computers.

    No more messages.

    Thank you Teamviewer.

    For the others, I hope you'll have a quick reply and that they will help you correct it as they did for me.

  • For information,

    I left a ticket to Teamviewer team. And although it was warning me that they may take some lonnnnng time to reply to me I received an answer quite quickly.

    They remotely turned off the pop up message.

    I just tested it at home between my two computers.

    No more messages.

    Thank you Teamviewer.

    For the others, I hope you'll have a quick reply and that they will help you correct it as they did for me.

  • Banu
    Banu Posts: 2

    Bei mir wurde eine Kommerziellenutzung festgestellt. Was aber nicht stimmt. Ich habe keine Firma und kein Geschäft. Ich nutze TeamViewer privat und nicht Kommerziell. Ich bitte das diese Sperre aufgehoben wird!

    I use it private! To help my family or any other reasons but but only privat!

    I hope u will remove the 5 mins limit.

     

    [email removed]

    Alboz23

  • hello, I have with teamviewer the problem I would use the software allegedly in the commercial environment although I use it only privately within the family / circle of friends (more than 40 devices), affected is my TeamViewer account with the deposited in the account (login for this forum) address as well as my [personal information removed by moderator], what can I do because TeamViewer unfortunately no longer offers e-mail support for private persons and offers only business customers what I can not understand.

Sign In or Register to comment.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!