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Activate product with new account

STI-Engineering

Hello,

I just deleted my old account (which had an associated license), and then created a new one.

1. How can I add the license (TeamViewer Business Yearly Subscription) to the new account? The subscription expires on 2021/02/26.

Thank you,
Ilaria

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STI-Engineering

Of course.
I just sent you a private message @JeanK.

Many thanks,
Ilaria

JeanK

@STI-Engineering,

Could you please send me via private message the order number of your license? ?️‍♂️

Many thanks in advance.

Best,

Jean

STI-Engineering

Many thanks for your reply.

However, I am not able to activate my license because I created a new account (and deleted the old one associated to the license) and, for this reason, the old activation link is not working anymore. I have the 32-characters code but it does not work by inserting it in Profile > License. The result is: License Activation Failed.

I guess there is a workaround but I need some more specific information.

Thank you!

JeanK

Hello @STI-Engineering

Thank you for your message. ?

You will find the procedure how activate your license here: How to activate your license

If you need any further information, please let me know. ?

Cheers,

Jean

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