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Ask The Community

Meet the Team

Esther Posts: 4,039 Community Manager 🌍
edited December 2021 in About this Community

Hi all,

Today I would like to take a moment to introduce the Community Team to you.

You may have already seen us in the “Online Member” overview, read some of our posts and maybe received Kudos from one or more of us.

Our main task within the Community is to provide a platform where TeamViewer users can help each other and make the Community a flourishing, positive and productive place for all of us.

Who we are

We are the Community Team. A group of dedicated TeamViewer staff members with the goal to provide all users a helpful support platform with tons of knowledge and tips for a productive TeamViewer experience. 

We are proud to have a global presence as parts of our team are in Germany, USA, and Australia. This makes it possible for us to maintain the Community all day long no matter what your geographic location is.

In Australia, our moderators @Ying_Q and @Akiho_S handle the first shifts in the Community and receive technical support from our Support Engineer @Scotty . Ying is taking care of our Chinese Community and Akiho_S of our Japanese Community.

When Ying and Scotty have completed their shift in the land down under, the moderation task is transported to Germany where our moderators @Natascha,  @AlenaC, and @JeanK take the reins and assist our community members. They also have our Support Engineer @TV_Benjamin  standing by to help with any technical questions. 

Natascha also takes care of our German Community, Alena is responsible for our Spanish Community, and Jean takes care of our French Community.

Also, I am located in Germany and as the Community Manager, I make sure that everything runs smoothly and that the Community is always up to date with the latest information.

Finally, closing out the day from across the pond are @JoshP and @.Carol.fg. from our US office. They are making sure that our users get a positive Community experience and find answers to their questions quickly.

.Carol.fg. also supports our customers and users from Brazil and Portugal in our brand new Portuguese Community!

What we do

Our Team is here to support the Community in whatever way necessary to ensure that all users continue to find valuable and relevant information regarding TeamViewer!

We are excited to see all members interact with each other and lend a helping hand to fellow TeamViewer users with the confidence that the TeamViewer Community has become a central location to share knowledge and help each other.

One last thing: This is TeamViewer

Thanks heaps and looking forward to seeing you in our Community,


Community Manager


  • It is nice to see you have a team to answer questions.  Unfortunately it seems that posted questions are not responded to, see:

    I posted this question weeks ago and still have no answer.  Perhaps you can tell me when and if I can expect one.

    Thank you

  • Esther
    Esther Posts: 4,039 Community Manager 🌍

    Hi @TilgazTizi

    Thank you for your post.

    The TeamViewer Community is a user-driven community, where TeamViewer users are answering other users questions and support each other. Although there are also TeamViewer staff members active in the community, we can't guarantee a staff reply.

    Thank you and all the best, Esther.

    Community Manager
  • john6054
    john6054 Posts: 2

    I have posted a question a few days ago with no reply. I am unable to use the program and would like some assistance? 

  • slgarvey
    slgarvey Posts: 2

    Hi there,

    I just want to thank Team Viewer for allowing me to use the free version.  I am a “Nun” and have an IT background.  I help the Nuns in my order with IT problems, thanks to this free service allowing me remote access.  It’s a wonderful help. God bless you!  Sr. Sheila 

  • please help me to sign in my account You didn't send me the password