team viewer cant remotly on ipad

Hi @freddypurnomo80,

Thank you for your post and welcome to our community.

Compared to connections to other operating systems like Android, iOS doesn’t allow remotely controlling the device.

Therefore, when connecting to an iOS device, TeamViewer is providing a solution to make support easier for these devices as it provides the ability to see the screen of the iOS device live and be thus able to better guide users on solving issues in their device themselves.

You can find more information regarding this topic in our articles:

How can I share the screen on my iPad/iPhone with TeamViewer? 

Connections From Mobile to Mobile Devices 

I hope it helps.

Kind regards,

Fiona