License reactivation - overdue invoice
Hello,
I have repurchased a license on 2020-09-24 after my invoice has been overdue as of 2020-07-17.
I have been waiting for my license to be active but TV recognizes me still as a free user.
I can't find a way to contact the support team, and I am pending some job deployment.
Thanks for any help.
Best Answer
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Hi @20205769
Thank you for your post.
I have confirmed that we have sent an payment confirmation to the registered email address.
What I can see that you have not activated your license into the account because your account has created a company profile. Please see the article about the FAQ on Remote Access Plan. To be able to use your Remote Access license, it is required to delete the company profile first. For more information please read this article and follow the instruction in order to activate your license.
Hope this will be helpful.
Kind regards,
YuriFormer Japanese Community Moderator6
Answers
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I have the same problem, and I am in a big trouble to get my job done. How can I reach the support or open a ticket?
0 -
Hi @20205769
Thank you for your post.
I have confirmed that we have sent an payment confirmation to the registered email address.
What I can see that you have not activated your license into the account because your account has created a company profile. Please see the article about the FAQ on Remote Access Plan. To be able to use your Remote Access license, it is required to delete the company profile first. For more information please read this article and follow the instruction in order to activate your license.
Hope this will be helpful.
Kind regards,
YuriFormer Japanese Community Moderator6 -
Thank you very much, this solved the issue.
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