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Commercial use - Connection time out



  • Got flagged as suspected commercial use and submitted the requested form for reset. 

    Is there any type of visiable case tracking on this?  I've gotten no confirmation email or teamviewer message. 

    If I re-login to the reset page it just tells me its pending.   

    Thank you.

  • I have a free version and was blocked for commercial use. I reached out to team viewer and they sent me an email saying it was corrected but it was not. How do I open a support ticket for the free version? They told me the website name over the phone but I forgot it. I responded to the email they sent me but they never respond it has been over 2 weeks. 

  • Hi ACEkin,

    Thanks for the suggestion and the instructions which seem very simple to implement :-). Unfortunately, my Dad is 89 and not up to doing his side of the installs but I'll be able to do it for him when I next visit him in Poland, which due to Covid restrictions on travel there and here will need to wait until after Xmas :-(

    At least we have an easy way forward thanks to your tip.

    Cheers and have a great day.


  • My account was wrongly accused of being used for commercial use, which has been fixed. But afterwards, my main desktop is unable to make outgoing connections to control the remote computers. The main desktop also cannot be connect to from other pcs, but I can connect from my phone. All other devices can connect to each other, except my main pc.

  • I use the free version and recently updated and only connect to 1 computer in another location and everytime I connect - I get disconnect in less than 2 minutes and then I get a message cannot reconnect for 1 minute and this goes on for a few minutes and it starts all over again.

  • Not only TV blocks connections but also useful information! Shame! The answer lies at Kept Light Photography. This may be removed by the blockers too. This is not to provide help and support. I am not sure who, but someone should be ashamed of this behavior. Not providing any help and blocking potentially useful information. True colors are showing!

    Cemal Ekin

  • By the way, the fact that you are removing useful information shows that you see the questions and pleas for help and still keeping quiet and silent. Is there any reason for this silence? Or are we not allowed to ask questions like this?

    Cemal Ekin

  • @George1957  I hope you get to help your father in Poland.

    Cemal Ekin

  • Thanks Cemal, still working on it.

    Currently I get TV connection to Dad for a minute before it disconnects, but it's just long enough to open his Skype and switch on its screen sharing. TV then disconnects but Skype connection stays on thereafter. I can't take control via Skype but at least I can talk him through most of his simpler pc problems so that will just have to do until I can visit him sometime in early 2021 when travel restrictions are lifted.

    Cheers and have a great day.


  • I installed the free version on my home computer and on my remote computer. When I try to connect with the home computer, it kicks me out after about 20 seconds saying my session has timed out. I can reconnect immediately but the same thing happens again. Any suggestions?

  • Hi TeamViewer,

    I've been using Team Viewer app for years either to connect between my laptop and my home office or to help my mom who lives in a different country. Only Personal use not commercial. this morning I got a message saying my account was turned into a Commercial one and I have only 5 minutes before got blocked. I tried everything to fix it but not success. Could you guys please help me to get my personal use only access back again?


  • I am having almost the same exact problem except I can't connect at all... please help. I tried to fill out the form to get it fixed but it keeps returning an error.

  • I received an email saying my Teamviewer ID has been successfully reset, but when I try to connect to my remote computer I still am flagged as a commercial user. I tried to submit another reset request for my remote computer's Teamviewer ID, but the website says "Your request has already been submitted and is pending further review. Thank you for your patience as we process your request."

    Please help!

  • MsBee
    MsBee Posts: 1

    I use this to support my 87 year old mom who lives in another state.  I followed the steps to get my ID reset and cannot reach the form.  I am getting the error "504 Gateway Time-out" when the form should appear.  The message above that states, "Sorry, that page is missing.  Do you want to check if a saved version is available on the Wayback Machine?"  If I click "Check for saved versions" apparently the wayback machine can't find it either.  I have tried this on both Brave and Chrome browsers, still can't get there from here.  Any suggestions?


  • same

  • I have happily used TeamViewer for more than a year to access my home computer's Plex library and to remote access my kid's laptops to monitor what they are doing when I'm out of the house and troubleshoot issues they may have when uploading their school assignments. Today, when attempting to troubleshoot an issue my son was having with his laptop I received the following message:

    "This software seems to used in commercial environments. Please note that the free version may only be used for personal use."

    "Your session will be terminated after 5 minutes. Please check our web site for further information"

    I do not have any commercial business to conduct in any way, much less remotely, so I do not know why I am receiving this message. Also, while I was still able to login to my son's laptop I was disconnected after less than 60 seconds and blocked from logging in again for nearly 10 minutes. Then, when I was able to login I was again disconnected after less than 60 seconds.

    Does anyone have any ideas?

  • Greetings, I keep getting the commercial use notice but I only use the application to help family/friends with problems as well as to transfer files from one of my systems to another of my systems, I have three systems. How do I get teamviewer to verify this?

  • same issue here. I use TV on my personal laptop at home, and only use it to support my mother who is 80 years old and doesn't live near me. Not sure why TV thinks I am commercial use.

  • Unfortunately I'm now a victim of this as well. This is absolutely a terrible idea, during the pandemic. 

  • Getting same issue with my iphone...

  • FWIW:  got the same message today, Chrome and FF, both latest versions.  Windows 10, just updated.

  • Hello I am using the free license (non comercial use only account) until today I had no problem accessing my home computer from my laptop. Today I logged in and then got this message after it logged me out of my PC,  "Connection blocked after timeout. Your license limits the maximum session duration to a partner, imediate reconnects are blocked. Please try agian later or upgrade your license".Was there a policy change? I have been using this free account for years with no issues. Thanks for any help

  • My computer was initially identified as "Commercial use" about a year ago. I requested a reset, because I never get a single penny from this use and I got it. After this reset some months ago, I again got the message that I was using it commercially. I requestaed again a reset for my computers and I received it a few days ago. But just one of my computers kept giving off the message of commercial use. I requested again (third time) a reset, but this is not being done. I even received a link that is sending me (after asking to log in) to a "Bad gateway". 

    Is there a way to be able to use TeamViewer as "Private use" without all these issues? If following all the requested steps does not solve the problem, what should I do?

  • klefr
    klefr Posts: 1

    For the second time, my connections throught Teamviewer free were cut-off with accusations of commercial activity.  I mostly use Teamviewer to communicate with the computer at the telescope in my backyard while I control and monitor the activity from indoors.  With the Teamviewer connection disabled I lost both nights observing and photographing activities.  

    I understand that you need to monitor for users using the Teamviewer inappropriately.  But couldn't you give a warning and a chance to respond without cutting it off withiout notice?

    Also, your procedure to cure the problem is unreasonable.  You requiire that I find some hidden links to request a form (and yesterday this did not respond for a couple hours, giving broken or time-out links).  Then print a form, sign it and scan it adn upload.  Not everyone has a printer and scanner.  I bought a car over the web using digital signing and didn't need a printer and scanner.

    While you have reenabled my access to Teamviewer, I am unhappy that you have cost me two nights of astronomical observing.  I am now looking into moving to **Third Party Product** to see how they stack up.

    Fred Klein

  • I am affected also, and submitted the form. However, there's no ETA on when this will get resolved. This is absolutely inexcusable to do to people during a pandemic and worldwide crisis where people rely on your software/service to support their families. 

  • Same problem here. I have already requested the reset, submitted the "affidavit" and received a response that it was received and a reset done, yet I still get the commercial warning and quick lockdown.


    OMG... The Nightmare on The Teamviewer Way is back!

  • Hello,

    Teamviewer closed my account maybe about a month ago, citing that I am using it for commercial use. I sent in the declaration of non-commercial use form (2nd time I've done so in the last year or two) and was approved to have my account reset and reinstated. However, my account is still closed. I've tried contacted them further and explaining that I have been disabled for over 10 years and don't work, offered to send them copies of that documentation, but have not received any response from them. I've tried calling teamviewer and the automated response directed me here. Can someone look into my account and help? I've only ever connected from my laptop to my desktop computer at home.

    Thank you,

    NAGDT Posts: 6 ✭✭

    @JWKinRVA wrote:


    OMG... The Nightmare on The Teamviewer Way is back!

    I think this is absolutely ridiculous! 

    I only run and use TV on two computers; i.e., the first one is my desktop with three internal and two external hard drives that is my family's file and backup server that sits next to my internet router on the first floor and the second one is my laptop that sits in my ManCave on the second floor to which I have attached my desktop monitor, keyboard and mouse. TV is the only way I can access my desktop and I only do this two to four times per month.

    What possibly activity could be construed as commercial? Copying a downloaded movie from the downloads folder on my laptop to the videos folder in my desktop, perhaps?

    This is horse manure!

  • Having the same problem as everyone else here, was flagged like a month ago. I've been disabled for 10+ years and only every used my laptop to access my home desktop computer. Offered to show them copies of my disability documentation, no response.

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