cannot connect to teamviewer server (Nov. 25th, 2020)

josmith447
josmith447 Posts: 2
in General questions

My access has been working fine and suddenly I get this message. 

I've switched my router on & off as this has worked in the past but not this time. 

No other internet issues

Not had any Windows updates recently. 

Help!

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  • Esther
    Esther Posts: 4,052 Former Community Manager

    Hi @josmith447 

    Thanks for your report!

    Where are you located?

    Thanks,

    Esther

    Former Community Manager

  • josmith447
    josmith447 Posts: 2

    Hi 

    Manchester M46

    Just saw your connectivity issue message so I'm guessing that's related 

  • Roystonww
    Roystonww Posts: 3

    Hello Esther,

    I am in Essex in the UK, and we have issues, our client is in Telford in the UK, they also have issues, exactly as @josmith447 described.

    But, it seems that established connections are fine, just new connections, don't authenticate with your servers.

    Hope that helps.

    Regards,

    Roy

  • alemc
    alemc Posts: 1

    me too....

  • posix
    posix Posts: 3 ✭✭

    Google DNS (and perhaps others) can't resolve Teamviewer DNS.

    C:\Users\user>nslookup router10.teamviewer.com 8.8.8.8
    Server: dns.google
    Address: 8.8.8.8

    *** dns.google can't find router10.teamviewer.com: Server failed

    same result from https://toolbox.googleapps.com/apps/dig/#A/

  • Wilfried34510
    Wilfried34510 Posts: 1

    It's ok for me now

  • Roystonww
    Roystonww Posts: 3

    Yep, back online again!

    Thanks Guys & Girls!

    Regards,

    Roy

  • Esther
    Esther Posts: 4,052 Former Community Manager

    Hi all,

    Thank you for your reports so far!

    We immediately gave all info to the devs.

    Let´s hope it´s all resolved now. You can keep track of the status here: https://status.teamviewer.com/

    Best, Esther

    Former Community Manager

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