Not Ready Please chech your connection

Nazar1234
Nazar1234 Posts: 3 ✭✭
in General questions

hi i got the issue with my TV , recently it worked fine then i dont used it for some time and now i see the "Not Ready Please chech your connection" error , i use latest version of TV 15.12.4 and macos bug sur

i think its not the router problem because i also got windows pc in the same network and it work fine, so i think it's something on my mac, i already googled the situation for couple a days and nothing helped so i'd be thankful for any help to resolv this error

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Answers

  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]

    Hi Nazar1234,

    Thank you for your post 🙌

    Please check the following steps on both devices.

    Did your general setup change?

    • Is your internet connection working? Try to load a webpage or other web-based application

    Did anything change on your IT setup?

    Did TeamViewer work just a few minutes ago?

    • Exit TeamViewer or reboot the device
      • On Windows: Go to Connections -> Exit TeamViewer
      • On Mac: Go to TeamViewer -> Quit TeamViewer

    Hope this will be helpful.

    Kind regards,

    Yuri

    Former Japanese Community Moderator
  • Nazar1234
    Nazar1234 Posts: 3 ✭✭
    edited December 2020

    hello , thank u wor answering me , i got the internet connection working on my mac, i can load pages in browser and another apps work fine, i didnt noticed when exactly TV stoped working i dont use it every day, could u assist me how can i open 5938 port?

    in case if it could help here is TV logfile


    TeamViewer_Logfile.log


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