Cannot connect to meeting

RDWild
RDWild Posts: 1
edited April 2023 in Meeting Forum

I have a user, that has received a meeting invite. She clicks the link, clicks the Open TeamViewerMeeting button, and then it tells her she needs to connect with the teamviewer app. She clicks "Join", and it just goes back to the app and says ready to connect. We have uninstalled and reinstalled TeamViewer multiple times, as well as installed TeamViewerMeeting. Nothing seems to work.

Windows 10 Pro 64 bit

Answers

  • JeanK
    JeanK Posts: 6,984 Community Manager 🌍

    Hello @RDWild,

    Have you tried to join the meeting via the Meeting ID?

    2021-01-07 10_42_40-TeamViewer Tensor.png

    Community Manager

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