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Lost support mobile devices when I was updating license

infLMA
infLMA Posts: 1
edited January 19 in Mobile

Hi. I had had premium license version 12, with one additional channel for few years, and I may was connecting to mobile devices, using Host app. I bought update license two months ago, and after update I may was connecting to mobiles as usual, but week ago I hadn't could connect to mobile devices. System wrote I was trying connecting to mobile device with Quick Support, but installed only Host app on it. And wrote to buy new additional, with support quickSupport.

Do I have to buy new additional app for support mobile devices or this misstake your system?

Comments

  • SRanvier
    SRanvier Posts: 1

    hi,

    i have the same problem with a corporate licence.

    So, same question : Do I have to buy new additional app for support mobile devices or this misstake your system?

  • JeanK
    JeanK Posts: 4,171 Moderator

    Hello @infLMA and @SRanvier,

    You may got the Mobile Device Support add-on for free, which was valid for your Version 12 license.

    With your TeamViewer subscription, you need the Mobile Device Support add-on to connect to mobile devices. Please approach our sales team to clarify this situation:

    French Community Moderator
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