Android to Android

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kjellforssen
kjellforssen Posts: 3 ✭✭
in Mobile

When trying to connect to Teamviewer host (on my phone) from my Android tablet I get the message "Authentication rejected" . How do I check that my settings is correct?

Regards

Kjell

Answers

  • JeanK
    JeanK Posts: 6,987 Community Manager 🌍
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    Hello @kjellforssen,

    The first step would be to make you you ahve the latest version of TeamViewer on your devices.

    Can you confirm?

    Community Manager

  • kjellforssen
    kjellforssen Posts: 3 ✭✭
    edited February 2021
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    I´ve tried to install Host on my mobile but no new version is downloaded. I suppose this means that I have the latest version. I am using version 15.14.35 CL on my tablet. When teamviewer host starts it does not show any ID so I used my PC to go into the management console and used the number that is in the My Computers register [removed per Community Guidelines].

  • JeanK
    JeanK Posts: 6,987 Community Manager 🌍
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    Hello @kjellforssen,

    If no ID is shown, it means that your TeamViewer app can't reach our master server. It is the core issue you are having.

    Are you using your tablet with a SIM card with 4G, or are you connected to your domestic WiFi network?

    Community Manager

  • kjellforssen
    kjellforssen Posts: 3 ✭✭
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    Hello Jean

    Thanks for your answer.

    I have the host in my mobile and are trying to connect from my tablet which is connected to Internet through my domestic wifi.

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