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Commercial use - Connection time out



  • Battousai124
    Battousai124 Posts: 4 ✭✭
    edited February 26

    They keep removing any mentions, but I read Efe's post quick enough to have seen what he posted.

    [removed per Community Guidelines]

    A curious development, I just used TeamViewer and was able to have it hold out for longer than less than a minute, after a couple of minutes i had to terminate the connection manually, because it was turning all other audio down, now I have to find how to turn that off...

  • Casi17
    Casi17 Posts: 5 ✭✭
    edited February 26


  • ComonFFS
    ComonFFS Posts: 1 Newbie

    Why do i keep getting message about connection timeout and get disconnected when trying to access my remote computer?

  • Felis1_Chordata
    Felis1_Chordata Posts: 2 ✭✭

    After a 25 February update of my TeamViewer/Free Licence, I can still access the remote computer but I am logged out after about 30 seconds, and will get a message that "Your TeamViewer session has timed out and will be closed". Then it will not allow me to reconnect for a couple of minutes. This seems to be some bug. Any advise on how to resolve the problem?

  • Lith
    Lith Posts: 16 ✭✭

    I have exact same problem and if I try to connect again i will get new msg I timed out and will be blocked for 1 minute.

    If restart app, you will get 30 more seconds...then timeout again.

  • t177aa
    t177aa Posts: 0

    Same here, exactly 57 seconds. According to an older post in a blog from Aug. 2018, the reason behind this is that users are flagged as commercial. Don't know why - in my case, I am for sure not a commercial user., I only access from my own laptop my home PC when I am on the road. If TV can't change this, I am probably out - after several years being a happy user of TV.

  • Lith
    Lith Posts: 16 ✭✭

    "According to an older post in a blog from Aug. 2018, the reason behind this is that users are flagged as commercial"

    This is not the issue here and users dont get that message. We get a message about TIMEOUT, not about anything detected or any commercial suspicions. The forum staff merged 2 different threads for some reason which made this very confusing. This issue is NOT related to commercial use, its a bug introduced in the 25 feb update which makes the free users timeout.

  • Lith
    Lith Posts: 16 ✭✭
    edited February 26

    After a 25 February update of TeamViewer, Free Licence users will be logged out after about 30 seconds when connecting to any other computer. The user will get a message that says "Your TeamViewer session has timed out and will be closed". You will then be blocked from reconnecting for a couple of minutes.

    If you try again after a while or restart client, you will once again get the same timeout and block.

    This is obviously a bug and has been reported in several threads, but the forum moderators seems to ignore the problem and instead merge these threads with "commercial use thread".

    The reason behind this "timeout" is NOT that users are flagged as commercial. This issue is NOT related to commercial use. Thats not the issue here and users dont get that message. We get a message about TIMEOUT, not about anything detected or any commercial suspicions.

    Forum moderators, stop merging threads. You are just confusing people.

    Some response from the dev team would be nice and a ETA of a fix?

  • Efe
    Efe Posts: 6 Newbie

    This thread will be merged as well lol

  • andrewagrosser
    andrewagrosser Posts: 0 Newbie

    I am encountering this issue as well.

    It is proving impossible to provide support to my mother as a result.

    TeamViewer - Please work on addressing the bug.

  • BenLomax
    BenLomax Posts: 2

    Same here...

  • Diablomania
    Diablomania Posts: 1

    Hello. There is some mistake about one of my PC. I'm not using it for commercial, but I got limits. Can you help me pls?

  • Lith
    Lith Posts: 16 ✭✭

    Yeah, seriously. These moderators are completely stupid. There is no logic, no thought.

    0 Hopes of this company to solve this issue anytime soon with this method.

    You can merge me to now. GL

  • aihab
    aihab Posts: 1 Newbie

    im a free user and i use TV to help friends and family sometime with their issues , recently i just get disconected after 1 minute with TV prompting me that its commercial use and that i reached my limit

  • Boti
    Boti Posts: 0 Newbie

    i have the same issue, what is the solve

  • decop
    decop Posts: 6 ✭✭

    Hello !

    the connection lasts 1 minute then ejection with message:

    Connection blocked after expiration of response time.

    Your license limits the maximum duration.

    Reinstalling the program does not fix anything

    thank you for your collaboration

  • Verena73
    Verena73 Posts: 2 ✭✭

    I have the same problem!

  • user1234
    user1234 Posts: 0 Newbie

    Have same issue i cant connect to my home server anymore and when i manage i get booted almost instantly

  • Arey
    Arey Posts: 1 Newbie

    I can just connect the other computer for 30 seconds. What's the problem?

  • Darkiger
    Darkiger Posts: 2 ✭✭

    I am trying to send TeamViewer the request of non commercial use, but it keeps on asking me to enter my ID. When I do it and click Generate PDF, nothing happens and my ID is AGAIN requested ... totally unable to generate the PDF

  • Lunneborg
    Lunneborg Posts: 7 ✭✭

    same for me today. again

    had same problem 2 days ago and yesterday i could use it but not today.

    i use it to logon to my gameserver that i have in my baisment and no keboard or monitor or mouse

  • Lunneborg
    Lunneborg Posts: 7 ✭✭

    this is the 3rd day i have this same problem.

    worked some times yesterday but now its the same problem.

  • Betelgeuse
    Betelgeuse Posts: 8 ✭✭
    edited September 30

    I don't think TV gives a **bleep** about this.

    I am looking for alternatives now

  • I got a new Macbook Pro and am running Teamviewer 15.15.5. I am running Personal / Free to be able to connect to my machine I have at home and sometimes helping family & friends. I have no problem running Teamviewer on my iPad, Samsung S10+ or iPhone X but with the new Macbook Pro when I connect to say my machine at home after a minute or even less my session timesout. When I the try to reconnect I get message:

    Connection blocked after timeout.

    Your license linits the maximum session duration to a partner,

    immediate reconnects are blocked. Please try later or upgrade you license.

    What is causing this? I have added my Macbook Pro the list of devices that I use but do I need to do something else?



  • samtfischer
    samtfischer Posts: 1 ✭✭
    edited February 28

    I’m having this issue too, but I’m not even getting an error message. The issue only happens when I’m accessing my MacBook Pro while the lid is closed. I think it’s a Mac related issue as I have the same problem using *Third party product*

  • paulenigal
    paulenigal Posts: 2 ✭✭
    edited February 28


    My mother is almost blind.

    We request for admitting her Android unit ID

    and her PC unit

    from(!) mine ID



  • samtfischer
    samtfischer Posts: 1 ✭✭

    I'm running 15.15.5 on Big Sur, and I'm trying to remote in with my iPhone while the lid is closed. It works for about 1 min, but then kicks me off. My laptop seems to constantly flip from being online and offline in the My Computers list. Does anyone have a workaround for this?

  • Leo212
    Leo212 Posts: 1 Newbie

    I'm using it on my PC for my personal use and recently it no longer allow me to remote control it for more than few seconds everytime.

    On the mobile app I'm getting a message claiming that I'm using it for non-personal use (which is not true) and I should contact support.

    But I can't contact support, I only have access to this forum and I'm not sure if anyone here can help me solving this.

    I'm afraid I'll have to create a new account to get rid of this annoying bug.

  • Gerald74
    Gerald74 Posts: 1 Newbie

    I followed the whole procedure to get my teamviewer ID reactivated and got a positive response at the end. But Teamviewer still doesnt work - it closes the connection after a few minutes and says its closed for a tim out now. what can I do to solve this problem?

  • Xerboras
    Xerboras Posts: 2 ✭✭

    I have the same problem.